SM Khairuzzaman
Project Manager And Azure Specialist With Microsoft 365 And ERP Expertise
Dhaka
Summary
Dynamic Tech Project Manager with expertise in Microsoft 365, Azure Administration, Microsoft Hybrid Solutions, and managing multiple ERP projects with Fintech solutions. Proven success in Agile methodology, sprint planning, stakeholder management, and operational efficiency. Skilled in JIRA and Microsoft Project tools, with a strong track record of driving successful project delivery and enhancing client relations. Seeking a full-time role to leverage expertise across various projects.
Overview
14
14
years of professional experience
Work History
Enterprise Business & Project Manager
ADN Technologies Limited
Dhaka, Bangladesh, Dhaka
08.2023 - Current
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Coordinated material procurement and required services for projects within budget requirements.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Managed various IT projects to meet deadlines and customer requirements.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Resolved staff conflicts and identified potential areas of improvement.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Communicated project plans and progress to key stakeholders and project contributors.
- Coordinated development and deployment of major software release, ensuring alignment with customer needs and business goals.
- Expedited issue resolution by effectively prioritizing, tracking, and managing defects in bug tracking systems such as JIRA or Bugzilla.
- Managed defect tracking process using JIRA, ensuring timely resolutions and improved communication among stakeholders.
- Enhanced product delivery timeline with effective backlog management and prioritization of tasks.
- Implemented metrics tracking system to monitor project progress and identify areas for improvement continuously.
- Utilized industry-standard tools such as Microsoft Project or Trello for efficient task tracking and management within projects.
- Reduced software development time for critical projects by streamlining processes and utilizing agile methodologies.
- Assisted in developing customized curricula for clients, resulting in improved training outcomes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Manager
RideAlike
06.2022 - 09.2023
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led and managed staff of 15 team members engaged in administering complex IT infrastructure.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Developed project plans identifying key issues, approaches and performance metrics.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Communicated project updates to stakeholders at all levels.
- Streamlined bug tracking and reporting using JIRA, enhancing communication between QA and development teams.
- Managed defect tracking process using JIRA, ensuring timely resolutions and improved communication among stakeholders.
- Enabled seamless collaboration among team members by setting up version control systems, such as Git, and project management tools like Jira.
- Enabled faster issue resolution using bug tracking tools such as JIRA for effective communication between QA testers and developers.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
- Identified plans and resources required to meet project goals and objectives
- Monitored project performance to identify areas of improvement and make adjustments
Key Account Manager
Mir Info Systems Ltd.
11.2019 - 05.2022
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Developed comprehensive account plans, setting clear objectives and strategies for growth.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
- Managed complex negotiations with key accounts, securing long-term partnerships.
- Negotiated prices, terms of sales and service agreements.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities
- Built and maintained strong client relationships to drive business growth
MIS Manager
Mir Cement Ltd.
03.2017 - 11.2019
- Conducted regular audits of systems and procedures to identify areas for improvement, maintaining compliance with industry standards.
- Championed change management efforts, fostering a culture of adaptability among team members as technology evolved rapidly.
- Collaborated with cross-functional teams to address business challenges and drive process improvements.
- Oversaw vendor relationships for optimal service delivery, contract negotiation, and cost savings.
- Provided technical support to end-users, resolving issues efficiently to minimize downtime.
- Implemented robust backup strategies to safeguard critical company data from loss or corruption.
- Increased employee productivity through the development of customized software solutions.
- Improved system efficiency by implementing new MIS solutions and streamlining processes.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
- Conducted regular audits of systems and procedures to identify areas for improvement, maintaining compliance with industry standards
- Managed IT projects for successful completion, on time and within budget
Software Engineer
Data Core Systems Ltd.
01.2014 - 11.2016
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
MIS Manager
Active Fine Chemicals Ltd.
10.2010 - 12.2013
- Increased employee productivity through the development of customized software solutions.
- Conducted regular audits of systems and procedures to identify areas for improvement, maintaining compliance with industry standards.
- Strengthened collaboration between IT departments by cultivating strong working relationships with colleagues across functional areas.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
Education
Bachelor of Science - Computer Science And Engineering
American World University
India 04.2001 -
International Certificate in Computer Studies - Computer
NCC Education
Dhaka 04.2001 -
High School Diploma -
Taltala High School
West Bengal, India 04.2001 -
SSC - Science Education
SM I High Madrasah
West Bengal India 04.2001 -
Agile Scrum Foundation Training From Skill - AGILE
Simplilearn
Online 04.2001 -
Project Management (PMP) Training Based On PMBOK - Project Management (PMI ID : 9037668)
PMSPIRE Limited
Dhaka, Bangladesh 04.2001 -
Microsoft 365 Certified (MS-102 & MD-102) - Cloud
Microsoft Learn Portal
Online 04.2001 -
Microsoft Azure Administrator Associate (104) - Azure Administrator
Microsoft Learn Portal
Online 04.2001 -
Microsoft Hybrid Solution (AZ-800) - Hybrid
Microsoft Learn Portal
Online 04.2001 -
Azure Cloud Solution Architect - Cloud Solution
Microsoft Learn Portal
Online 04.2001 -
English & Business Communication - English
BITM
Dhaka 04.2001 -
Skills
Project planning and development
Technical Support
Sprint Planning
Scrum Framework Expertise
Stakeholder Management
Agile Best Practices
Software Development Lifecycle
Critical Thinking
Python
MySQL database
Office Administration
Cloud Architecture Design (Azure)
Hybrid Cloud Management
Software Development Tools: JIRA, Confluence
Microsoft Project Expertise
Project tracking
Risk Management
Schedule Management
Client Relations
Document Management
Root Cause Analysis
Presentations
Team Bonding
Agile Methodology
Project Scheduling
Resource Allocation
Stakeholder Communications
Technical understanding
Additional Information
Valuable Projects Details
Prime Bank Limited (CMS)
- This system is particularly relevant in the context of financial institutions, such as banks, credit unions, or other entities that issue payment cards, such as credit cards, debit cards, or prepaid cards.
DESCO Limited.
- Utility Bill Payment Service (Cross-Border) to Non-Resident Bangladeshi globally to avail bill payment through our partner portal.
RideAlike
- RideAlike is a Canadian mobility company that offers the ultimate vehicle-sharing marketplace for both vehicle owners and renters. https://www.ridealike.com
Top Ten Group ( Odoo ERP Solution Provide)
- Top Ten Group has been doing business in the fabrics, customized tailors, and fashion industry of Bangladesh.
Skitto
- skitto is a digital product that’s especially designed for a data hungry, digitally savvy generation like you! At skitto, we believe everything should be simple and that's why, we want to change. https://www.skitto.com/
BYLCx
- BYLCx is Bangladesh Youth Leadership Center's online learning academy. Our mission is to democratize 21st century skills training for Bangladeshi youth, by making meaningful online learning experiences available from anywhere, at any time. https://x.bylc.org/
Hatil
- HATIL is considered to be the 'game-changer' in Bangladesh's furniture industry. Best & largest furniture online shop in Bangladesh. https://hatil.com/
Bangladesh Rice Research Institute
- Crop Disease Detection is looking for an API-based AI-enabled Disease Detection for Crop (currently only for Rice) solution which will be embedded into their existing mobile or web application. http://www.brri.gov.bd/
TCB Digital Smart Card
- IT Enabled Services Through the Development, Operations, and Maintenance of Software to Distribute Goods among TCB’s Beneficiaries and Supply of 1 Crore Smart Family Cards. https://upokari.com/
GRAPHIC Textile Limited
- I have successfully completed the full implementation of email, data, and OneDrive migration from webmail to Microsoft 365.
Department of Shipping's
- I have successfully set up an on-premise Microsoft Exchange project.
Languages
English, Hindi, Bengali
Native language
English, Hindi, Bangla
Fluent in English and Bangla, proficient in spoken Hindi.
Timeline
Enterprise Business & Project Manager
ADN Technologies Limited
08.2023 - Current
Project Manager
RideAlike
06.2022 - 09.2023
Key Account Manager
Mir Info Systems Ltd.
11.2019 - 05.2022
MIS Manager
Mir Cement Ltd.
03.2017 - 11.2019
Software Engineer
Data Core Systems Ltd.
01.2014 - 11.2016
MIS Manager
Active Fine Chemicals Ltd.
10.2010 - 12.2013
Bachelor of Science - Computer Science And Engineering
American World University
04.2001 -
International Certificate in Computer Studies - Computer
NCC Education
04.2001 -
High School Diploma -
Taltala High School
04.2001 -
SSC - Science Education
SM I High Madrasah
04.2001 -
Agile Scrum Foundation Training From Skill - AGILE
Simplilearn
04.2001 -
Project Management (PMP) Training Based On PMBOK - Project Management (PMI ID : 9037668)
PMSPIRE Limited
04.2001 -
Microsoft 365 Certified (MS-102 & MD-102) - Cloud
Microsoft Learn Portal
04.2001 -
Microsoft Azure Administrator Associate (104) - Azure Administrator
Microsoft Learn Portal
04.2001 -
Microsoft Hybrid Solution (AZ-800) - Hybrid
Microsoft Learn Portal
04.2001 -
Azure Cloud Solution Architect - Cloud Solution
Microsoft Learn Portal
04.2001 -
English & Business Communication - English
BITM
04.2001 -
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