S.M. SABBIR RANA
Road 17,house 51,Nikunja 2, DHAKA.
Summary
Retail Management professional with 3 years of experience at BRAC_AARONG, specializing in leadership and customer service. Managed over 100,000 customer interactions, showcasing strong problem-solving abilities and effective time management. Proven track record of thriving in high-pressure environments while maintaining excellent communication and teamwork skills.
Overview
3
3
years of professional experience
Work History
Retail Associate
BRAC_AARONG
DHAKA
12.2022 - Current
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed cash and card payments, ensuring transactions were completed securely.
- Resolved customer complaints with professionalism, providing satisfactory solutions to retain loyalty.
Education
Honor's - Bachelor of Social Sciences (BSS)
UNIVERSITY OF DHAKA(affiliated)
Dhaka2023
HSC - Humanities
KESHORGONJ DEGREE COLLEGE
Mymensingh2019
ssc - Science
Akta Ideal High School
Mymensingh2017
Skills
- Customer service
- Leadership
- Cash management
- Problem-solving skills
- Communication
- Time management
- Teamwork
- Visual merchandising
- Customer relationship management
Languages
Bengali
Proficient
C2
English
Advanced
C1
Hindi
Intermediate
B1
Interests
- Outdoor Activities: Gardening, or birdwatching
- Active & Team Sports: Running marathons, or cycling
- Community & Volunteering: Charity work, organizing community events, organizing community events, or mentoring
References
- S.M. AAL WALID
Placid Express
T: 01725602059
Timeline
Retail Associate
BRAC_AARONG
12.2022 - Current
Honor's - Bachelor of Social Sciences (BSS)
UNIVERSITY OF DHAKA(affiliated)
HSC - Humanities
KESHORGONJ DEGREE COLLEGE
ssc - Science
Akta Ideal High School