Hi, I’m
Sohan Hossain
Retail Sales Man
Puran Bogura, Bogura,Bogura
Summary
Dynamic Assistant Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. E-commerce sales specialist with strength in negotiations and customer service. Excellent interpersonal and time management skills.
Overview
7
years of professional experience
Work History
Dadima Enterprise Ltd.Puran Bogura, Bogura, Rajshahi.
Assistant Account Manager
01.2021 - 12.2022
Job overview
- Managed client relationships, resulting in increased retention and loyalty.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Collaborated with sales teams to identify up selling opportunities and grow revenue.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
Shop Up (E-commerce Company)Dhaka, Bangladesh.
Online Reseller
06.2020 - 07.2021
Job overview
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
- Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Skyline Holidays & Air Travel Agency BRTC Market Bogura
Customer Service Representative
01.2019 - 12.2020
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
New Age Clothing Showroom Bogura Sadar, Bogura
Sales Associate
01.2016 - 12.2018
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
Education
Government Azizul Haque College, Bogura.Kamargari, Bogura Sadar, Bogura.
Bachelor's Of Business Administration (BBA) from Department of Management
Koichore Technical & Business Management College.Koichore, Bogura Sadar, Bogura.
Higher Secondary Certificate (HSC) from Finance & Banking
07.2016
F. U. Polli Mongal High School, Bogura. Biddut Nagar, Bogura Sadar, Bogura.
Secondary School Certificate (SSC) from Science Education
02.2014
University Overview
- Elected Captain of Class 6-9
Skills
Online E-commerce platforms
Facebook Marketplace
Inventory management
Shipping management
Package tracking
Cost-benefit analysis
Client Relationship Development
Inventory coordination
Margin selling
Retail arbitrage
Languages
Bengali
Advanced (C1)
English
Intermediate (B1)
Hindi
Intermediate (B1)
Software
Canva
Shop Up
Microsoft Office Application
Interests
Book Reading
Travel
Cycling
Photography
Voluntary
Sports
Timeline
Assistant Account Manager
Dadima Enterprise Ltd.
01.2021 - 12.2022
Online Reseller
Shop Up (E-commerce Company)
06.2020 - 07.2021
Customer Service Representative
Skyline Holidays & Air Travel Agency
01.2019 - 12.2020
Sales Associate
New Age Clothing Showroom
01.2016 - 12.2018
Government Azizul Haque College, Bogura.
Bachelor's Of Business Administration (BBA) from Department of Management
Koichore Technical & Business Management College.
Higher Secondary Certificate (HSC) from Finance & Banking
F. U. Polli Mongal High School, Bogura.
Secondary School Certificate (SSC) from Science Education