SOJOL ISLAM
Customer Service Representative
Dhaka,13
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales.
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Neways International
Dhaka, Bangladesh
02.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Quickly and accurately answered customer questions.
- Provided ongoing guest service.
- Created and maintained detailed database to develop promotional sales.
Education
Secondary Certificate - Business Administration
BG Press High School
Dhaka Bangladesh 01.2016 - 09.2018
Business Study -
Government Bangla Collage
Higher Secondary Certificate 05.2018 - 09.2021
Skills
Sales expertise
Complaint resolution
Order fulfillment
Money handling abilities
International sales support
Retail store support
Multi-line phone talent
Stock management
Service standard compliance
Account management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Business Study -
Government Bangla Collage
05.2018 - 09.2021
Customer Service Representative
Neways International
02.2018 - Current
Secondary Certificate - Business Administration
BG Press High School
01.2016 - 09.2018