Sourav Das
Cumilla
Summary
Dynamic Support Engineer with a proven track record at One Sky Communication Limited, excelling in network troubleshooting and customer issue resolution. Adept at enhancing system performance through effective collaboration and technical documentation. Recognized for training team members and implementing process improvements that significantly optimized service delivery.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Support Engineer NOC
One Sky Communication Limited
10.2024 - Current
- Department: Technical and NOC (Network Operation Center)
- Resolved customer issues through troubleshooting and problem-solving techniques.
- Collaborated with teams to enhance system performance and user experience.
- Documented technical processes and procedures for internal use and training.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Monitored system performance to ensure optimal functioning of services.
- Trained other team members on relevant technologies and procedures.
- Provided technical guidance when needed to other departments or personnel.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
- Facilitated communication between technical and non-technical stakeholders to ensure clear understanding of issues.
- Advised management on the feasibility and implementation of new technology solutions.
- Monitored network performance and resolved connectivity issues for clients.
Education
Diploma - Computer Science and Engineering
CCN Polytechnic Institute
S.S.C. - Business
Comilla Modern High School
Skills
- Network troubleshooting
- System monitoring
- Technical documentation
- Customer issue resolution
- Performance optimization
- Team collaboration
- Problem analysis
- Technical training
- Process improvement
- Software support
- System administration
- Backup and recovery
- User support
- Remote support
- Hardware troubleshooting
- Troubleshooting and Diagnostics
- Remote assistance
- Operating systems
- Web security
- System configuration
- Mac systems
- Data recovery
- Call center operations
- IT documentation
- Computer maintenance
References
Sharif Ahsan, Head of Department, Earth Telecommunication Pvt. Ltd., Training and Solution, 01933361321
Extracurricular Activities
Blood Donor Arranging and Organizing Traveling Tour Arranging Academic Programs
Training
- CCNA (Routing and Switching), Network Fundamentals and OSI Model, IP Addressing (FLSM, Subnetting, VLSM, CIDR, Supernetting), Routing (Static, Dynamic, RIP, OSPF, BGP)
- Professional IT Support, Computer Hardware and Software Install and management, Understanding the BIOS, Boot process and System Functions., Troubleshooting IT Devices., Managing Email and Other Google Services, Printer, Scanner, CCTV Install, SOHO network design and setup, MikroTik (MTCNA) Static, DHCP (Server and Client), PPPoE (Server and Client) Configure, Routing (Static, Dynamic, OSPF, BGP), VPN, Tunnel, Firewall and Basic Security Concept, Link Redundancy and Load Balance
Disclaimer
I do hereby declare and certify that all the information stated above in this curriculum vitae is true and complete to the best of my knowledge and belief.
Languages
- Bangla (Native)
- English
- Hindi
- Orissa
Guardian Contact
+880 1721-882587
Personal Information
- Height: 5ft 5"
- Father's Name: Shadananda Mojumder
- Mother's Name: Usha Rani Das
- Date of Birth: 11/07/98
- Gender: Male
- Nationality: Bangladeshi by Birth
- Marital Status: Single
- Religion: Hindu
Language Proficiency
English
Intermediate (B1)
B1
Bengali
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Marathi
Elementary (A2)
A2
Certification
MTCNA
Timeline
Support Engineer NOC
One Sky Communication Limited
10.2024 - Current
Diploma - Computer Science and Engineering
CCN Polytechnic Institute
S.S.C. - Business
Comilla Modern High School