SRINIDHI K R
Bangalore
Summary
- Strategic Game Monitoring and Quality Assurance professional with 4+ years of experience in live gaming operations, software testing, anti-bot enforcement, fraud prevention, and incident response. Proven expertise in leading 24/7 monitoring operations, ensuring high system uptime, platform stability, and rapid incident resolution.
- Adept at improving SLA and KPI performance through proactive monitoring frameworks and process optimization, while strengthening platform integrity by mitigating bot activity, fraud patterns, and exploit abuse. Skilled in driving product quality through structured testing, defect lifecycle management, and Root Cause Analysis (RCA).
- Experienced in Validation, Functional, Integration, Regression, Compatibility, and Automation testing, with strong capabilities in designing test plans, test cases, and test data. Known for collaborating effectively with cross-functional teams to accelerate defect resolution and deliver high-quality, stable product releases.
Overview
2027
2027
years of professional experience
Work History
Manager, Game Monitoring
NOD Games
05.2022 - Current
- Led 24/7 real-time game monitoring, incident response, and live event crisis management to ensure platform stability.
- Acted as a Scrum Master, managing SQA team workflows, sprint planning, and delivery tracking.
- Designed, created, and executed test cases, while handling bug reporting, tracking, and test result documentation.
- Maintained and updated test cases in line with latest product enhancements and requirement changes.
- Performed functional, regression (manual & automation), and exploratory testing in live and staging environments.
- Conducted regression testing after each release cycle to ensure stability and prevent production issues.
- Collaborated closely with development, integration, business, and QA teams for seamless delivery and issue resolution.
- Identified, reproduced, and documented defects with clear steps, severity, and impact analysis.
- Owned fraud detection, suspicious activity monitoring, and anti-bot workflows to protect platform integrity.
- Partnered with product, QA, and engineering teams to accelerate defect resolution and improve release quality.
- Performed Root Cause Analysis (RCA) on recurring issues to enhance system reliability and prevent future defects.
- Improved SLA adherence, escalation quality, and operational visibility through process enhancements.
IT & Administrative Manager
Docon Technologies
2018 - 2022
- Managed IT infrastructure, vendors, and asset lifecycle.
- Implemented policies, improved uptime and workflows.
- Strengthened security and access control.
- Introduced ticketing system and reduced downtime.
IT Manager
Flipkart
01.2016 - 01.2018
- Led IT support, system uptime, access control, and helpdesk SLA performance.
- Managed helpdesk, SLA, and IT operations.
- Incident management and system uptime.
- IAM and access control implementation.
- Improved response time and user experience.
Education
Bachelor of Computer Applications -
Bangalore University
2012
12th Grade -
Karnataka State PU Board
2009
10th Grade -
Karnataka State Board
2006
Skills
- Real-time game monitoring & live operations
- Software testing (Manual, Functional, Regression)
- Agile Methodology, SDLC, STLC
- Defect tracking and management
- Test management & QA lifecycle
- Bug reporting & defect management
- Test Plan, Test Scenarios, Test Cases, Test Data creation
- SQA sign-off documentation
Languages
English
Full Professional
Hindi
Native or Bilingual
Kannada
Native or Bilingual
Timeline
Manager, Game Monitoring
NOD Games
05.2022 - Current
IT Manager
Flipkart
01.2016 - 01.2018
IT & Administrative Manager
Docon Technologies
2018 - 2022
Bachelor of Computer Applications -
Bangalore University
12th Grade -
Karnataka State PU Board
10th Grade -
Karnataka State Board