Suhanur Habib Chowdhury
Chattogram
Summary
Dynamic language translator and sales executive with enormous experience at Fuzhou Yunzhong Online Department Store Retail, specializing in legal document translation and cross-cultural communication. Proven ability to enhance client relationships and streamline translation processes, ensuring accuracy and client satisfaction. Multilingual with a strong attention to detail and effective communication skills.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Chinese Language Translator
Fuzhou Yunzhong Online Department Store Retail
Fuzhou, Fujian
04.2025 - Current
- Compiled comprehensive glossaries of specialized terminology used in translations.
- Ensured compliance with applicable laws when translating sensitive or confidential documents.
- Developed relationships with clients to understand their language needs and preferences.
- Provided guidance on best practices for translating documents accurately.
- Analyzed customer feedback data to identify areas where improvements could be made in the translation process.
- Interpreted spoken conversations between Chinese and English speakers in real-time.
- Translated Chinese text into English for a variety of documents, including legal contracts, technical manuals, and business correspondence.
- Facilitated communication between non-English speaking customers and staff members.
- Performed additional tasks as requested by management related to providing translation services.
Customer Service Representative
North Carilona Tech Ltd.
Fuzhou, Fujian
01.2025 - 04.2025
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
North Carilona Tech Ltd.
Fuzhou, Fujian
01.2025 - 04.2025
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Language Translator
Fuzhou High-Tech Zone
Fuzhou, Fujian
12.2024 - 04.2025
- Proofread and edited translations for accuracy and consistency in grammar, spelling, punctuation, style, syntax, and formatting.
- Maintained records of all translation projects completed accurately and on time.
- Advised colleagues on cultural nuances when translating text.
- Researched industry specific terminology to ensure accurate translations.
- Reviewed translated material for accuracy against source texts.
- Edited existing translations for accuracy and clarity.
- Translated verbal and written communications from Chinese to English, Hindi, Urdu and Bengali.
- Worked closely with clients to understand their needs and provided appropriate solutions.
- Developed strategies to improve translation processes.
Assistant Manager - CRM
Western Enterprises
Dhaka
05.2020 - 01.2023
- Collaborated with department heads to develop staffing strategies that meet organizational objectives.
- Provided support for recruitment efforts by sourcing potential candidates through various channels like job postings or referrals.
- Reviewed timekeeping records of employees to ensure accuracy in payroll processing.
- Evaluated employee performance reviews on a regular basis to assess their progress against goals set by the company.
- Responded promptly to inquiries from current or prospective employees about terms of employment.
- Developed job descriptions, competency models and performance appraisals for all positions within the organization.
Education
Bachelor of Medicine And Bachelor of Science - Clinical Medicine
Fujian Medical University
Fuzhou, Fujian, China 10.2017 - 07.2025
HSC - Science
Cambrian College Chittagong
Chattogram, Bangladesh 06.2014 - 06.2016
Spoken English - English Language
College of Science, Business & Humanities
Chattogram, Bangladesh 04.2014 - 07.2014
Railway Public High School
Chattogram, BangladeshSkills
- Translation accuracy
- Legal document translation
- Customer service
- Relationship management
- Attention to detail
- Effective communication
- Time management
- Oral communication
- Multilingualism
- Language teaching
- Fluent English skills
- Fluent Chinese skills
- Fluent Hindi skills
- Native Bengali speaker
- Student education
- Text editing
- Organizational skills
- Computer-assisted translation
- Client service
- Adaptability
- Teamwork and collaboration
- Cross-cultural communication
- Information sourcing
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1
Certification
- Excellency Certificate in Spoken English.
- Graduation Certificate in MBBS
- Higher Secondary School Certificate (HSC)
- Secondary School Certificate (SSC)
- HSK 4 (Chinese Proficiency Exam) certificate.
Accomplishments
- Best Student Performance Award 2014.
- 2nd Prize in Folk Dance at 3rd Nazrul Memorial Goldmadel Cultural Competition 2010.
- 1st Prize in Nazrul Song at 2nd Nazrul Memorial Goldmadel Cultural Competition 2010.
- 1st Prize in Singing at 2nd Nazrul Memorial Goldmadel Cultural Competition 2009.
- 3rd Prize in Classical Dance at the Cultural Competition of Cambrian College Chittagong on 2008.
Affiliations
- Crafting
- Gardening
- Reading Novels
- Language Learning
- Singing
References
References available upon request.
Travel History
- Traveled to China & stayed in China from October 2017 till July 2025.
- Traveled to India on 2022.
Timeline
Chinese Language Translator
Fuzhou Yunzhong Online Department Store Retail
04.2025 - Current
Customer Service Representative
North Carilona Tech Ltd.
01.2025 - 04.2025
Assistant Manager
North Carilona Tech Ltd.
01.2025 - 04.2025
Language Translator
Fuzhou High-Tech Zone
12.2024 - 04.2025
Assistant Manager - CRM
Western Enterprises
05.2020 - 01.2023
Bachelor of Medicine And Bachelor of Science - Clinical Medicine
Fujian Medical University
10.2017 - 07.2025
HSC - Science
Cambrian College Chittagong
06.2014 - 06.2016
Spoken English - English Language
College of Science, Business & Humanities
04.2014 - 07.2014
Railway Public High School