Suman Ghosh
Gazipur
Summary
Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership, problem-solving, decision-making and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.
Overview
13
13
years of professional experience
Work History
Operations Manager
Standard Bank PLC
Dhaka, Bangladesh
05.2012 - Current
- Provided guidance and support to team members to help them achieve goals.
- Organized meetings, events, conferences, and workshops for staff members.
- Resolved conflicts between staff members in a timely manner.
- Developed strategies for improving customer service standards within the organization.
- Analyze customer feedback data to identify areas of improvement in services offered by the organization.
- Created processes for handling customer complaints effectively.
- Provided necessary technical assistance and advice to subordinates when needed.
- Worked closely with customers to understand needs and resolve diverse issues.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored daily operations and ensured compliance with company policies and regulations.
Education
MBA - Management Studies
University of Chittagong
Chittagong, Bangladesh03-2011
Skills
- Customer Service
- Business Planning
- Financial Management
- P&L Management
- Performance monitoring
- Team Building/Leadership
- Business and Operations Management
Affiliations
- Lions Clubs International - Centennial Membership
- Yoga Foundation - Completed Quantum Method Course
- Guinness World Records - The Longest Single Line of Moving Bicycles
Accomplishments
- Active Participation in Banking Events
- Former General Secretary of Gazipur Student Association, University of Chittagong
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Religious and Social Events
- Organize
- Volunteer Works
Timeline
Operations Manager
Standard Bank PLC
05.2012 - Current
MBA - Management Studies
University of Chittagong
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