Sumsul Arefin
Patient Relationship Officer
Dhaka
Summary
As a Patient Relationship Officer (PRO) at Bangladesh Eye Hospital, Dhaka 1205, I specialize in fostering strong patient relationships through empathy, clear communication, and evidence-based support. With a focus on ensuring satisfaction and loyalty, I've honed skills in conducting satisfaction surveys, analyzing feedback, and implementing retention strategies. My experience collaborating with medical teams to enhance patient experience and organizing educational events underscores my commitment to delivering exceptional customer service. In seeking new opportunities, I am eager to apply my expertise in relationship management and customer care to contribute positively to your organization's goals.
Overview
8
8
years of professional experience
Work History
Patient Relationship Officer (PRO)
Bangladesh Eye Hospital
01.2017 - Current
- Developed and implemented patient retention strategies
- Conducted patient satisfaction surveys and analyzed feedback
- Collaborated with the medical team to improve patient experience
- Organized patient education seminars and events
- Implemented innovative communication channels to foster deeper patient engagement.
- Streamlined administrative processes, enhancing efficiency and overall patient experience.
Education
MSS, Post Graduation - political science
Dhaka College
BSS, Graduation - Political Science
Dhaka College
Humanities, Graduation - undefined
Dhaka College
Science, Higher Secondary School Certificate - undefined
Sarail Annada Govt. High school
Skills
Communication
Teamwork
Creativity
Critical Thinking
Adaptability
Attention to Detail
Customer Service
Problem Solving
Reference
Marketing knowledge
Financial Acumen
Creativity and Innovation
Languages
Bengali
English
References
- Shirin Akter Yeasmin, 01971299634, Associate Professor, Dhaka College
- Prof. Jalal Ahmed, Director, Bangladesh Eye Hospital and Institute, profjalalahmed@gmail.com
Timeline
Patient Relationship Officer (PRO)
Bangladesh Eye Hospital
01.2017 - Current
MSS, Post Graduation - political science
Dhaka College
BSS, Graduation - Political Science
Dhaka College
Humanities, Graduation - undefined
Dhaka College
Science, Higher Secondary School Certificate - undefined
Sarail Annada Govt. High school