Supriya Das Mazumder
Dhaka
Summary
Senior Technical Expert with extensive experience at ZTE Corporation Bangladesh Ltd., specializing in IP/MPLS architecture and fault management. Demonstrated success in optimizing network performance and achieving significant KPI improvements. Proficient in BGP and firewall configuration, complemented by strong leadership and problem-solving skills to enhance service delivery and client satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Technical Expert/Senior Manager (BN-IP)
ZTE Corporation Bangladesh Ltd.
Dhaka
03.2019 - Current
- Managed and maintained IP/MPLS backhaul network infrastructure supporting mobile and enterprise services.
- Monitored the performance and stability of backhaul links to ensure optimal transport of voice and data traffic across the core and RAN (Radio Access Network).
- Coordinated with planning and implementation teams for backhaul expansion, link upgrades, and capacity planning.
- Conducted routine health checks of Huawei and ZTE Datacom devices; generated and presented health reports to clients, identifying risks and executing corrective actions.
- Delivered end-to-end fault management, including incident analysis, escalation, crisis handling, and special event monitoring.
- Actively monitored second-level alarms and coordinated with cross-functional teams to resolve critical network issues within defined SLAs.
- Provided remote troubleshooting support for Huawei & ZTE routers, switches, and access devices across the network.
- Dispatch work order to field operation staff for any on-site requirement and provide troubleshooting direction to field operation staff.
- Performance reporting - provide reports on alarms or events that occur.
- To drive organizational KPI related to network, services and the availability of corporate services.
Senior Technical Expert/Senior Manager (BN-IP)
ZTE Corporation Bangladesh Ltd.
Dhaka
03.2019 - 10.2024
- Prepare IP network topology, IP plan, Rack panel diagram according to technical proposal & BoQ.
- Prepare HLD, LLD, PAT Document.
- Engineering delivery like OBI, Site readiness, TI.
- Technical delivery Commissioning the network devices ensure E2E Service.
- Customer Interface for IP related project delivery.
- Workshop & meeting with customer.
Datacom Engineer (Customer support dept.)
Huawei Technologies Ltd Bangladesh.
Dhaka
01.2017 - 02.2019
- Responsible for ensuring the stability of the MPBN & Access data communication Network.
- Health check of the Devices and generate report to customer Also remove risk from network according to health check findings.
- Provided End to end Fault Management, Fault Escalation, Crisis Management, Special Event Management and First Level alarm monitoring.
- Experience in remote monitoring and troubleshooting of Huawei Datacom equipment.
- Handle customer complaints related to technical issues escalated from Technical Helpdesk; inform Technical Helpdesk upon resolving.
- Dispatch work order to field operation staff for any onsite requirement and provide troubleshooting direction to field operation staff.
- Performance reporting - provide reports on alarms or events that occur.
- To drive organizational KPI related to network, services and the availability of corporate services.
Asst. Network Admin (NOC)
Agni system Ltd.
Ghulshan-1
02.2014 - 01.2017
- Network planning, IP Planning for new client activation.
- Support any IP related issue of customer.
- Meeting with customer & provided them the required solution.
- Established VPN, VC of customer with several country.
- Maintain & troubleshoot existing backbone network layer2 & layer3.
- Making KPI report of Network.
- Communicate with IIG for BGP routing issue.
- Feature test of Cisco, Juniper, Mikrotik, Zyxell, Netgear, other transmission device such as OLT.
- Health check of all router, Switches & firewall.
IP-Core Engineer
ZTE Corporation Bangladesh Ltd.
Ghulshan-1
03.2011 - 02.2014
- Supervise Installation of the devices.
- Configure distribution router for access layer mainly OSFP and IS-IS.
- Configure Core router where AGW, DNS, Mail server etc are connected.
- Configure firewall doing NAT, HA, Create zone trust, untrust, DMZ.
- Configure Gateway router which is connected with IIG mainly BGP part.
- Give PAT of Distribution router, Core router, Firewall and Gateway router.
Education
B.Sc - Electrical and Electronic Engineering
Stamford University Bangladesh
Dhaka,Bangladesh01.2010
Higher Secondary Certificate (H.S.C) -
Muktagacha College
01.2006
Secondary School Certificate (S.S.C) -
Nabarun Biddanika School
01.2003
Skills
- Layer 2 network MSTP
- RSTP
- BGP
- OSPF
- IS-IS
- MPLS
- MPLSVPN
- Firewall configuration
- VRRP
- Policy based routing PBR
- ACL
- NAT
- PAT
- HSRP
- Ether channel
- Ether-Trunk
- Network management
- IP/MPLS architecture
- Fault management
Disclaimer
I, the undersigned, do hereby declare that the above information provided by myself is true and correct; I will be liable for any misinformation.
Applicant Signature
Supriya Das Mazumder
Personal Information
- Date of Birth: 01/26/88
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Hindu
References
- Anisul Haque, Technical Director, ZTE Corporation JAJ Concern, +8801707130240
- Bijon Kumar Sarker, Commercial officer, ZTE Corporation JAJ Concern, 01924400347
Training
- Advance Routing & Switching (ZTE University- China)
- Cyber Security for service work (Huawei)
- CCNA
- CCNP
Timeline
Senior Technical Expert/Senior Manager (BN-IP)
ZTE Corporation Bangladesh Ltd.
03.2019 - Current
Senior Technical Expert/Senior Manager (BN-IP)
ZTE Corporation Bangladesh Ltd.
03.2019 - 10.2024
Datacom Engineer (Customer support dept.)
Huawei Technologies Ltd Bangladesh.
01.2017 - 02.2019
Asst. Network Admin (NOC)
Agni system Ltd.
02.2014 - 01.2017
IP-Core Engineer
ZTE Corporation Bangladesh Ltd.
03.2011 - 02.2014
B.Sc - Electrical and Electronic Engineering
Stamford University Bangladesh
Higher Secondary Certificate (H.S.C) -
Muktagacha College
Secondary School Certificate (S.S.C) -
Nabarun Biddanika School
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