Syed Mahdiuzzaman Shaayer
Dhaka
Summary
Results-driven Administrative Officer and Engineer with 9 years of experience in project management and process optimization. Specializes in streamlining operations and implementing innovative solutions to enhance efficiency. Leverages technical and interpersonal skills to foster collaboration and support organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative officer & Engineer
Sena Kalyan Sangstha
Dhaka
08.2021 - Current
- Directed management of commercial and business development projects, including SKS Tower (Mohakhali), Sena Kalyan Business Centre, and Sena Kalyan Vhobon (Motijheel), integrating on-site technical supervision with administrative oversight to ensure project alignment with strategic goals.
- Ensured technical compliance and quality by enforcing ISO 9001:2015 Quality Management Systems at project sites and verifying Bills of Quantities (BOQ) and technical specifications for materials processed through the Central Procurement Cell (CPC).
- Managed multidisciplinary teams of contractors and staff, coordinating operations and administering welfare benefit programs and scholarships for retired Armed Forces personnel and families to enhance community support and engagement.
- Established and maintained financial control mechanisms to track operating results against annual budgets, supporting cost discipline, project profitability, and sound resource allocation.
- Oversaw leasing and maintenance activities for commercial properties, coordinating facility management and tenant relations to support strong occupancy and operational continuity.
- Prepared and presented executive reports, consolidating technical, operational, and financial data into performance updates for Chief Executive Officer (CEO) and Board of Directors to inform strategic decision-making.
Admin
IIgm Bangladesh
Dhaka, Bangladesh
01.2016 - 02.2018
- Managed calendars, scheduled meetings, and coordinated logistics for managers and departmental teams, enhancing daily operational efficiency.
- Coordinated meetings, prepared agendas, and documented meeting minutes, contributing to informed decision-making and accountability.
- Prepared, formatted, and proofread correspondence, reports, presentations, and internal documentation in line with organizational standards.
- Handled incoming calls, emails, and inquiries, routing information to relevant staff and ensuring timely follow-up for improved communication.
- Managed office operations and ensured efficient workflow across departments.
- Maintained accurate records using company-specific software systems.
- Developed and implemented administrative procedures to enhance efficiency.
Lead Customer Service Representative
Grameenphone
Dhaka
05.2013 - 10.2015
- Escalation Management: Resolved complex customer complaints and high-level inquiries to enhance customer satisfaction.
- Quality Assurance: Review interactions to ensure compliance and high service standards.
- Team Leadership: Supervised and scheduled staff while monitoring performance to ensure high service standards.
- Training & Development: Onboard and mentor new hires on company policies and products.
- Cross-Functional Liaison: Collaborated with internal departments to address customer needs and improve service delivery.
- Process Improvement: Create and standardize service procedures for better efficiency.
- Reporting & Analytics: Track CSAT and SLAs to report performance trends to management.
Education
Bachelor of Science - Computer Science & Engineering
Dhaka City College
Dhaka01-2018
Higher Secondary Certificate - Science
Motijheel Gov. Boys High School & College
Dhaka01-2013
Secondary School Certificate - Science
Kadamtala Purbo Bashabo School & college
Dhaka01-2011
Skills
- Contract management
- Utility oversight
- Health compliance
- Supplier relations
- Business continuity planning
- System performance monitoring
- Data management practices
- IT skills
- Financial analysis
- Organizational effectiveness
- Task prioritization
- Detail orientation
- Time management
- Problem resolution
- Team development
- Client orientation
- Organizational communication
- Personnel record keeping
- Office oversight
Certification
Results-oriented Administrative Professional with nine years of experience in high-stakes organizational management. Proven track record in personnel administration, logistics coordination, and policy implementation within government frameworks. Expert in public procurement standards. Committed to supporting national defense objectives through meticulous record-keeping and seamless inter-agency coordination.
References
- Maj (Retd) Syed Kamrul Hasan, The Retired Armed Forces Officer, Bangladesh Army
- Professor Syeda Sultana Parveen, Department Of Social Work, Shahjalal University Of Science And Technology
Hobbies and Interests
- Bike Riding
- Side Hustle Management
- Video Editing
- Photography
- Leadership Development
- Graphic Design
- Driving
- Sudden plan for long ride
- Blogging
- Painting or Digital Art
- Thinking Creative Thoughts and Trying to Make Them Real
Languages
- English
- Arabic
- Bangla
- English
- Arabic
Personal Information
- Father's Name: Syed Shamsuzzaman
- Mother's Name: Rehana Zaman
- Blood Group: B+(ve)
- Date of Birth: 03/10/95
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Single
- Religion: Islam
Languages
English
Beginner (A1)
A1
Bengali
Advanced (C1)
C1
Urdu
Beginner
A1
Accomplishments
"Awarded as a mark of excellence, creativity, hard work, and unwavering commitment to the seamless integration of our Information Technology and Administrative operations. Your technical expertise, innovative solutions, and exceptional dedication to administrative support have been instrumental in our organization's success."
Timeline
Administrative officer & Engineer
Sena Kalyan Sangstha
08.2021 - Current
Admin
IIgm Bangladesh
01.2016 - 02.2018
Lead Customer Service Representative
Grameenphone
05.2013 - 10.2015
Bachelor of Science - Computer Science & Engineering
Dhaka City College
Higher Secondary Certificate - Science
Motijheel Gov. Boys High School & College
Secondary School Certificate - Science
Kadamtala Purbo Bashabo School & college