Syed Rqm Shahriar

• Research and identify potential suppliers of glass products based on quality, price, and reliability.
• Collaborate with internal stakeholders, including sales, marketing, and operations, to understand product requirements and specifications. Also worked as a preferred freelancer (certified as top 3% at freelancer.com) in following Projects :
• Analyze lists of products in Amazon to determine profitability and sales velocity (Software : AMZ analyzer tools)
• Sourcing of IT Hardware (checking Server/Storage CPU, RAM Storage specification , RFI/RFQ, Pricing , Negotiation , benchmarking , contract management)
• Marketing and Lead generation through CRM Software

• Led remote operations for student onboarding, customer relationship management, and data reporting for the New York City market, collaborating daily with US-based leadership.
• Acted as a liaison between customers and top-level management, coordinating service delivery updates and supporting partner communication strategies.
• Managed CRM databases and developed operational reports to monitor performance, identify trends, and drive decision-making.
• Conducted data analysis to evaluate enrollment patterns, resource utilization, and program effectiveness, helping improve planning and service efficiency.
• Provided operational support to multiple departments including Finance, IT, and Strategic Outreach, ensuring smooth communication and process alignment.
• Contributed to cost and resource optimization initiatives by tracking productivity metrics and supporting team efficiency reviews.
• Delivered performance summaries and reporting insights directly to senior executives (e.g., Director, Strategic Outreach), mirroring corporate governance communication practices.

Market Area of southeast Asia, India and Oceania

• Sourcing System Integration and Information Technology (SI&IT) hardware and software service and support for the market area of southeast asia , India and Oceania.
• Managed key vendor partnerships across server/storage hardware, software, and network applications.
• Negotiated and enforced contracts with global technology vendors in line with SLA/KPI expectations.
• Supported Opex/Capex planning, tracked IT spend, and recommended corrective actions on variances.
• Drive preparation, execution and finalization of negotiations with suppliers and award business to suppliers.
• Frame and provide Support Service contracts for local and global partners for annual maintenance of HWs and SWs.
• Working with the solution architects on the required specification provided by the customers
• Carry out E-auctioning through E-sourcing tool.
• Enforcing supplier code of conduct and carrying out supplier audits.
• Research for relevant data and perform business analysis for the evaluation of the services.

• Perform operational sourcing activities
• Provide business & market insight
• Prepare & execute the RFx process
• Ensuring supplier agreement implementation