Syed Shamsuzzaman
Warren
Summary
Experienced Senior Customer Success Executive focused on optimizing customer satisfaction through innovative solutions. With 6+ years in customer service, excels in driving satisfaction and building lasting client relationships. Skilled in customer success strategy, team collaboration, and leveraging tools such as Zendesk, Slack, and Zoom to improve communication and support processes. Thrives in dynamic environments, utilizing leadership and organizational abilities to deliver tangible results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Success Executive
Staff Asia
Sylhet, Bangladesh
08.2024 - 03.2025
- Lead and manage client relationships to ensure satisfaction, retention, and growth. Collaborate with cross-functional teams to deliver tailored solutions, resolve issues efficiently, and drive customer success metrics. Played a key role in onboarding and training, while continuously identifying opportunities to enhance the customer journey.
- 6 years 2 months
Customer Success Executive
Staff Asia
Sylhet
02.2019 - 02.2025
- Provided high-level customer support to a diverse client base, maintaining a 98% satisfaction rating.
- Utilized Zendesk to manage customer queries, reducing response and resolution times by 30%.
- Successfully handled escalated issues, offering timely solutions that ensured client satisfaction and retention.
- Collaborated closely with cross-functional teams to improve internal processes and enhance the customer experience.
- Actively contributed to customer feedback loops, helping to refine service offerings and address pain points effectively.
- 6 years 1 month
Human Resources Executive
Staff Asia
Sylhet
08.2020 - 01.2021
- HR operations including recruitment and onboarding, ensuring compliance with organizational policies.
- Improved communication through Slack and introduced new employee engagement initiatives, increasing overall productivity.
- 1 year
Overseas Assistant
CAL-KOR Insurance
Greater Los Angeles Area
08.2015 - 08.2018
- Worked here as overseas employee.
- Managed client portfolios, ensuring accurate and timely processing of documentation and data management.
- Supported the processing of insurance claims and policy documentation.
- 3 years 1 month
Internship
Social Islami Bank Ltd.
Sylhet
07.2014 - 09.2014
- Conducted financial analysis and supported daily banking operations, gaining hands-on experience in account management and customer service.
- Assisted senior staff in processing loans and managing client portfolios, ensuring adherence to regulatory standards.
- Delivered high-quality customer service, responding to client inquiries, and assisting with banking transactions.
- 3 months
Education
Master of Business Administration (M.B.A.) - Accounting
Leading University
01.2016
Bachelor's Degree - BBA - Accounting and Business/Management
Leading University
01.2014
High School - Accounting
Sylhet Govt. Commercial Institute
01.2010
Skills
- Computer Maintenance
- Google Docs
- LiveChat Customer Service Platform
Certification
- People Analytics
- Professional Diploma in Customer Service
- Nano Tips for Using ChatGPT for Business with Rachel Woods
- Level 3 Diploma in Computer Operating Systems Skills
- Digital Marketing Diploma
Languages
Hindi
Bangla
English
Timeline
Senior Customer Success Executive
Staff Asia
08.2024 - 03.2025
Human Resources Executive
Staff Asia
08.2020 - 01.2021
Customer Success Executive
Staff Asia
02.2019 - 02.2025
Overseas Assistant
CAL-KOR Insurance
08.2015 - 08.2018
Internship
Social Islami Bank Ltd.
07.2014 - 09.2014
Master of Business Administration (M.B.A.) - Accounting
Leading University
High School - Accounting
Sylhet Govt. Commercial Institute
Bachelor's Degree - BBA - Accounting and Business/Management
Leading University