SYEDA AYASHA SIDDIKA
Sector 7, Uttara, Dhaka,Bangladesh
Summary
Experienced aviation and sales professional with more than 14 years of experience in airline operations, customer service, and strategic sales management. Proven track record in revenue growth, team leadership, and client relationship management across multiple industries including aviation, real estate, agro-business, and manpower services. Skilled in developing sales strategies, managing high‑performing teams, and building long‑term business partnerships.
Overview
18
18
years of professional experience
4013
4013
years of post-secondary education
1
1
Certification
Work History
Head of Sales / Sales Manager
Oasis Group
Dhaka
04.2022 - Current
- Lead and implement sales strategies across multiple business sectors including agro, fertilizer, real estate, brick manufacturing, manpower services, and event management.
- Manage overall revenue targets, profitability, and collections for the group.
- Develop and supervise distributor, broker, agent, and corporate sales networks.
- Recruit, train, and manage sales teams while setting KPIs and performance targets.
- Conduct negotiations, pricing strategy, and contract finalization with key clients.
- Coordinate with operations, finance, and marketing teams to ensure successful project delivery.
Sales Manager
Regent Airways
Dhaka
02.2018 - 12.2020
- Managed and supervised the local sales team and sales operations.
- Developed strategic sales plans to increase market share and revenue.
- Maintained strong relationships with corporate clients and travel partners.
- Analyzed sales performance and implemented improvements to achieve targets.
- Negotiated commercial agreements and incentive programs with partners.
Group Sales Executive
Etihad Airways
Dhaka
05.2010 - 12.2017
- Evaluated group booking requests using revenue management data.
- Maximized revenue by optimizing seat allocation and flight load factors.
- Coordinated with global sales teams for deposit collection and ticketing.
- Managed interline agreements and group sales performance monitoring.
Customer Service Officer
Malaysia Airlines
Dhaka
01.2010 - 03.2010
- Managed passenger check‑in, documentation verification, and seat allocation.
- Assisted business class passengers and handled immigration guidance.
- Coordinated boarding operations and passenger handling.
Customer Service Agent
Jet Airways India Ltd
Dhaka
10.2008 - 11.2009
- Supervised check‑in counters, boarding activities, and ramp coordination.
- Handled baggage operations including mishandled baggage cases.
- Assisted passengers during delays and cancellations.
- Coordinated with crew, catering, and airport authorities.
Customer Service Agent
GMG Airlines Ltd
Dhaka
03.2008 - 09.2008
- Assisted passengers with travel information and airport services.
- Responded to customer queries and ensured quality service.
Education
MBA - Human Resource Management
Asian University of Bangladesh
BBA - Finance
Asian University of Bangladesh
Skills
- Sales Strategy & Business Development
- Airline Operations & Revenue Management
- Client Relationship Management
- Negotiation & Contract Management
- CRM & Airline Reservation Systems (SABRE, AMADEUS, Worldspan)
Certification
- Basic Airport Handling – Jet Airways (India) Ltd.
- Document Fraud Course – UK Border Agency, British High Commission
- Document Fraud Course – U.S. Department of Homeland Security
- SABRE Reservation & Ticketing Training – Etihad Airways
- AMADEUS Automated Ticketing Program – Etihad Airways
- Etihad Safety & Security Training
- Security Awareness Training – Etihad Airways
Languages
- English
- Bengali
- Hindi
- Urdu
References
- M. Shahab Uddin, Country Manager, Bangladesh, Salam Air, 01713094665
- Hanif Zakaria, CCO, Regent Airways, +8801779998844
Additional Information - Ielts Score
Overall 7.0 (Listening 7.0 | Reading 6.0 | Writing 6.5 | Speaking 8.0)
Personal Information
- Married
- Date of Birth: 28/09/84
- Nationality: Bangladeshi
Timeline
Head of Sales / Sales Manager
Oasis Group
04.2022 - Current
Sales Manager
Regent Airways
02.2018 - 12.2020
Group Sales Executive
Etihad Airways
05.2010 - 12.2017
Customer Service Officer
Malaysia Airlines
01.2010 - 03.2010
Customer Service Agent
Jet Airways India Ltd
10.2008 - 11.2009
Customer Service Agent
GMG Airlines Ltd
03.2008 - 09.2008
MBA - Human Resource Management
Asian University of Bangladesh
BBA - Finance
Asian University of Bangladesh