Summary
Skills
Work History
Education
Languages
Additional Information
LinkedIn
Key Achievement
Strength
Overview
Generic
Syed Md Farhad Hossain

Syed Md Farhad Hossain

IT Support Engineer | System Engineer | Desktop Support | Infrastructure Support 15+ Years Of Enterprise IT Support, Systems Administration & Cloud Operations Immediate Availability – Relocation To Germany Possible · EU Blue Card Eligible
53, Satish Sarkar Road, Gandaria, Dhaka,Bangladesh

Summary

Hands-on IT professional with 15+ years supporting enterprise systems, desktops, servers, and cloud environments. Skilled in Microsoft 365, Azure, AWS, Windows/Linux administration, SAP S/4HANA BASIS, and disaster recovery. Adept at designing automated workflows and helpdesk solutions, improving operational efficiency and end-user satisfaction.

Skills

Desktop & Server: Windows 10/11, Windows Server 2012–2022, Linux (RHEL, Ubuntu, SUSE)

Work History

Assistant Manager, ICT Infrastructure

SMC Enterprise Limited
12.2021 - Current
  • Supported 500+ users, maintaining 99.5% system uptime.
  • Troubleshot Microsoft 365, Azure, AWS, and SAP issues; resolved 95% of incidents within SLA ( less than 4 hrs).
  • Developed a custom MS 365 Helpdesk Ticketing System, reducing ticket resolution time by 30%.
  • Implemented paperless reimbursement approval workflows, eliminating hard-copy approvals and reducing turnaround by 40%.
  • Managed SAP S/4HANA DR site deployment and monthly drills, reducing downtime by 50%.
  • Documented technical resolutions and conducted knowledge transfer for helpdesk teams.

Company website:
https://www.smc-bd.org/

Assistant Manager

A.T. Haque Limited
11.2017 - 12.2021
  • Provided desktop, server, and network support for 300+ users.
  • Administered Active Directory, Exchange, and SAP BASIS; optimized GPOs, reducing admin tasks by 30%.
  • Maintained virtual/physical servers, firewalls, UPS, and DC/DR networks across 5 sites with 99% uptime.
  • Executed cloud migrations and virtualization, improving efficiency 20% and reducing costs 15%.

Company website:

https://www.athaque.com/

Sr. Executive

Corporate Projukti Limited
02.2017 - 11.2017
  • Delivered enterprise desktop support; configured DNS, GPOs, and endpoint security.
  • Resolved 90% of tickets within 24 hours, increasing satisfaction ratings to 4.5/5.

Company website:

https://projukti-bd.com/

Sr. Executive, IT

Akij Group
02.2011 - 02.2017
  • Supported desktops, applications, and network connectivity across 10+ sites.
  • Maintained endpoint security and bandwidth optimization, reducing unauthorized access by 30%.
  • Conducted cyber security awareness training for 500+ users.

Company website:

https://www.akij.net/

OSS(On Site Support Engineer)

Syscom Information Systems Ltd.
05.2008 - 05.2010
  • Provided hardware/software support to 50+ clients monthly.
  • Managed trading server operations for Dhaka Stock Exchange during UAT, ensuring 100% deployment accuracy.

Education

Bachelor of Science - Computer Science

Sheikh Burhanuddin Post Graduate College
Dhaka
12.2004

H.S.C - Science

Notre Dame College
Dhaka
12.2000

S.S.C - Science

St. Gregory's High School
Dhaka
12.1998

Languages

Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Elementary (A2)

Additional Information

  • Availability: Immediate – Flexible for Germany, Estonia, Slovenia, Lithuania, Latvia via EU Blue Card / Skilled Immigration.
  • Interests: Cloud Automation, DevOps, IT Mentoring, Hiking

LinkedIn

https://www.linkedin.com/in/rousseau98

Key Achievement

  • Developed MS 365 Helpdesk Ticketing System: +30% faster ticket resolution.
  • Implemented paperless reimbursement approval workflows, eliminating hard-copy approvals and reducing turnaround by 40%.
  • Reduced server downtime by 20% via proactive maintenance and Zabbix monitoring.
  • Implemented SAP S/4HANA DR site in AWS for high availability and rapid recovery.
  • Boosted end-user satisfaction to 4.8/5 through automated support solutions.

Strength

  • Hands-on IT Support: Resolving desktop, server, cloud, and SAP issues for enterprise users, minimizing downtime.
  • Helpdesk & Incident Management: Implemented MS 365 ticketing workflows, achieving 30% faster resolution and SLA adherence.
  • Process Automation & Digital Transformation: Developed paperless approval systems and optimized IT workflows, improving operational efficiency.
  • Disaster Recovery & Business Continuity: Led SAP DR deployments and backup/recovery plans, reducing recovery time by 50%.
  • Problem-Solving & Analytical Thinking: Identifying and mitigating IT risks, monitoring performance, and troubleshooting complex issues.
  • Collaboration & Knowledge Sharing: Coordinating IT teams, mentoring staff, and creating documentation for knowledge transfer.
  • Network & Security Oversight: Ensuring secure connectivity and endpoint protection, reducing unauthorized access incidents.

Overview

18
18
years of professional experience

Similar Profiles

CREATE PROFILE
Syed Md Farhad HossainIT Support Engineer | System Engineer | Desktop Support | Infrastructure Support 15+ Years Of Enterprise IT Support, Systems Administration & Cloud Operations Immediate Availability – Relocation To Germany Possible · EU Blue Card Eligible