Tafsir Mahmud
Hobart,TAS
Summary
Motivated Master of Information Technology student at the University of Tasmania, majoring in Information Systems, with a bachelor's degree in Computer Science and Engineering. Skilled in cybersecurity, software testing, data management, business process innovation, and ethical hacking. Proficient in Python, data technologies, and analytical problem-solving, with a strong focus on delivering efficient and innovative IT solutions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service
Woolworths Eastland
Hobart, TAS
07.2024 - Current
- Delivered front-line IT and customer support for POS systems, printers, and network-connected devices to ensure continuous store operations.
- Logged, tracked, and escalated incidents to higher-level IT teams following standard service desk procedures.
- Assisted with troubleshooting login issues, system errors, and configuration problems in real time.
- Provided technical support and guidance to staff while maintaining excellent customer service.
- Ensured all systems and hardware complied with store IT, security, and operational policies.
- Developed strong communication, teamwork, and problem-solving skills in a fast-paced retail environment.
IT Support Specialist
Testa Technologist
Dhaka Bangladesh
01.2023 - 06.2023
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Monitored IT usage to maintain compliance with established processes, policies, and guidelines.
- Maintained entire ICT systems and POS license renewal.
- Installed POS in new outlets and trained employees.
- Resolved hardware issues (printers, scanners, networks) and maintained desktop software.
- Replaced old hardware during routine upgrades and system repairs.
IT Officer
Chittagong IT Solution
Chittagong Bangladesh
05.2021 - 12.2022
- Maintained IT compliance with policies and troubleshooting guidelines.
- Supported end-users with problem resolution and technical guidance.
- Developed web pages using HTML, CSS, JavaScript, and OOP.
- Implemented animations and UI customization with jQuery.
- Fixed printer, scanner, and network hardware issues.
- Configured desktops and laptops with required software for new staff.
Education
Master of Information Technology - Information Systems
University of Tasmania
Hobart, TAS10-2025
Bachelor of Science - Computer Science and Engineering
University of Science and Technology Chittagong
12-2021
Skills
- System Administration
- Troubleshooting
- Office 365 Administration
- Windows Server
- Hardware Installation
- Cybersecurity
- Technical Support
- IT Operations
- Incident Management
- Call Logging
Certification
- IBM Introduction to Data Analytics — Credential ID: RMF3NZWRYK1W
- Data Analysis with Python — Cognitive Class | Issued Mar 2025
- Web Application Development - Dot Net — BASIS Institute of Technology & Management (BITM) | Issued Jun 2018 | Credential ID: 208422
Languages
English
Full Professional
Timeline
Customer Service
Woolworths Eastland
07.2024 - Current
IT Support Specialist
Testa Technologist
01.2023 - 06.2023
IT Officer
Chittagong IT Solution
05.2021 - 12.2022
Bachelor of Science - Computer Science and Engineering
University of Science and Technology Chittagong
Master of Information Technology - Information Systems
University of Tasmania