MD TANVIR HASAN
IT Support / Desktop Support Specialist
Dhaka,13
Summary
IT Support Coordinator with extensive experience in desktop support, troubleshooting, and IT infrastructure management. Skilled in Windows, networking, and customer-oriented IT solutions. Proven ability to optimize IT processes, reduce downtime, and provide effective technical support. Seeking opportunities in EU countries with relocation flexibility.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Support Specialist / Coordinator
SONNY+ASH, Dhaka, Bangladesh
Dhaka, Bangladesh
06.2021 - Current
- Provided technical support for hardware and software issues, improving response times and enhancing user satisfaction across departments.
- Coordinated system upgrades and migrations, ensuring minimal downtime and seamless transitions for users and stakeholders.
- Developed and maintained documentation for IT processes and procedures, contributing to knowledge sharing and operational efficiency.
- Implemented proactive monitoring solutions to identify and resolve potential network issues, resulting in improved system performance and reliability.
- Trained end-users on new technologies and software applications, fostering a culture of continuous learning and reducing support requests.
- Analyzed user feedback to refine support processes, leading to increased accuracy in issue resolution and improved service delivery.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided technical support to users, resolving issues promptly and enhancing overall system functionality and user satisfaction.
Project Manager & IT Support
Bright River
Dhaka, Dhaka
12.2020 - 06.2021
- aMSuccessfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
Masters Of Commerce - Management
National University of Bangladesh
Dhaka College01.2005
Bachelor of Commerce - Management, Accounting, Economics
National University of Bangladesh
Dhaka College2003
Skills
IT Support & Desktop Support
Windows OS, Active Directory, Microsoft 365 (Outlook, One Drive, Teams)
Hardware & peripheral maintenance
Network troubleshooting & configuration
IT service management (ticketing systems Jira, ServiceNow)
Customer-focused technical assistance
Problem-solving & team coordination
Certification
CompTIA A+ - Certified 2025 Candidate ID: COMP001022905758
Technical Summary
Windows OS, Microsoft 365, Outlook, One Drive, Hardware & Software Troubleshooting, Network Setup RemoteDesktop, Customer Support
Additional Information
Open to relocation in EU countries or anywhere at Schengen Areas.
Timeline
IT Support Specialist / Coordinator
SONNY+ASH, Dhaka, Bangladesh
06.2021 - Current
Project Manager & IT Support
Bright River
12.2020 - 06.2021
Bachelor of Commerce - Management, Accounting, Economics
National University of Bangladesh
Masters Of Commerce - Management
National University of Bangladesh