Traveling, Reading, Scientific Books and Listening Music, Cooking
TAHERA SHABNAM
Assistant Team Leader
Dhaka,Bangladesh
Summary
To access myself as a focused professional in creative and challenging with responsibility and where my skill and abilities will be fully utilized. 3 years of successful experience in Sales and Customer Service. Recognized consistently for performance excellence and contributions to success in Unilever Pureit Dept. Excellent reputation for resolving problems and improving customer satisfaction. Contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and motivated to learn, grow.
Overview
3
3
Languages
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Assistant Team Leader for PureIt Dept.
Unilever Pureit Care Line- Getco-Business Solutions
Dhaka, Bangladesh
01.2020 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team workload to reach targets.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Relationship Executive
Unilever PureIt Dept, Getco Business Solutions Limited
Dhaka
05.2018 - 12.2019
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Improved customer service initiatives by streamlining sales and order management processes.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Intern
New zealand Dairy Ltd.
Bhulta, Narayanganj, Bangladesh
10.2018 - 12.2018
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Communicated with production team members about specific quality issues.
- Estimated costs and set quality standards.
- Arranged beneficial deals with suppliers for materials to stay within budget limitations.
- Planned project resources by assigning funds, materials and staff throughout lifecycle of projects.
- Identified areas for business improvements and utilized client feedback to drive developments.
- Applied lean principles to improve workflow and quality and reduce waste.
Education
Masters of Science (M.Sc) - Food Engineering & Technology
State University of Bangladesh
Bachelor of Science (B.Sc) - Food Engineering & Technology
State University of Bangladesh
Higher Secondary Certificate (HSC)Institution : Mirpur Ideal Girl's Laboratory InstituteBoard : DhakaGroup : Science - undefined
Secondary School Certificate - Science
M.D.C Model Institute
Mirpur, Dhaka 01.2007 - 05.2009
Skills
undefined
Interests
Achievements
- Best Performer of the month
- Achieved Unilever Pureit Unsung Hero Award
- Achieved Unilever Pureit Agent of the Year Award 2020
Reference
- Prof. Anis Alam Siddiqui Head of the Department Food Engineering & Technology , State of university of Bangladesh 01715164951
- Dr. Tajul Islam Khan Civil Surgeon Netrokona 01711432353
Timeline
Assistant Team Leader for PureIt Dept.
Unilever Pureit Care Line- Getco-Business Solutions
01.2020 - Current
Intern
New zealand Dairy Ltd.
10.2018 - 12.2018
Customer Relationship Executive
Unilever PureIt Dept, Getco Business Solutions Limited
05.2018 - 12.2019
Secondary School Certificate - Science
M.D.C Model Institute
01.2007 - 05.2009
Higher Secondary Certificate (HSC)Institution : Mirpur Ideal Girl's Laboratory InstituteBoard : DhakaGroup : Science - undefined
Bachelor of Science (B.Sc) - Food Engineering & Technology
State University of Bangladesh
Masters of Science (M.Sc) - Food Engineering & Technology
State University of Bangladesh
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