Summary
Overview
Work History
Education
Skills
Top Skills
Honors Awards
Certification
Languages
Timeline
Generic

Tahmid Ul Muntakim

Dhaka

Summary

As a seasoned IT leader with over 10 years of experience, I specialize in driving transformative technology projects to position companies competitively. My blend of technical know-how and business acumen allows me to align technology initiatives with corporate profitability goals effectively. My areas of expertise include IT operations, project management, system administration, and stakeholder engagement, coupled with a strong focus on team leadership and talent development.

I have a proven track record in crafting strategic IT plans, conducting security assessments, managing budgets, and driving continuous performance improvements. My technical skills encompass Linux, Unix, CentOS, Oracle Solaris, Windows, Python, and various tools like VMware, Docker, Kubernetes, and Ansible. I excel in identifying and capitalizing on investment opportunities in emerging technologies, managing IT assets, and vendor relations, consistently delivering exceptional customer service.

Having successfully led multiple projects, I've maintained high operational efficiency at minimal costs, integrating new systems and applications tailored to user needs. My comprehensive approach and passion for IT make me an ideal candidate for organizations seeking growth and innovation.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Platform Service Lead Engineer

Banglalink Digital Communications Ltd
03.2022 - Current
  • Optimized over 500 Linux and Unix systems for exceptional performance and provided end-user support as a Platform Service Lead Engineer
  • Delivered technical solutions that met or exceeded customer requirements using expertise in Ansible, DevOps, containerization platforms, and cloud infrastructure management
  • Managed Capex and Opex budgets, planned, and implemented projects to ensure timely and cost-effective delivery, resulting in increased profitability for the company
  • Configured, managed, and administered 13+ storage to ensure clients' data was always available and secure
  • Developed an optimized architecture for future expansion and integration with the communication network, resulting in increased revenue, market share, and profitability for the cloud business
  • Worked with partners to deliver end-to-end solutions for corporate customers and negotiated project-specific discounts to ensure competitiveness and profitability
  • Ensured an optimized architecture footprint for future expansion from an IT and operational perspective.
  • Worked with cross-functional design teams to create software/Hardware solutions that improved overall functionality and performance.

Technical Lead

Comviva
07.2021 - 02.2022
  • Lead system infrastructure documents and operation procedures to ensure firm control
  • Create competent solutions in compliance with crucial requirements by orchestrating with software development team
  • Collaborate with cross-functional teams encompassing support professionals, business analysts, and developers to identify and review strategic specifications of new applications
  • Coach key stakeholders, including support teams and partners on vital operational requirements by directing training sessions
  • Oversee applications and servers to promptly address issues
  • Earned Discretionary award upon securing 100% customer satisfaction and SLA
  • Drove data retention and disaster recovery concentrated efforts across company; established systems for backup
  • Investigated hardware/software issues and devised resourceful solutions.

Senior Engineer

Comviva
08.2019 - 06.2021
  • Managed IT network and infrastructure to increase output and create competitive edge
  • Ensured compliance with network standards by leading KPIs
  • Prepared concise tech documents, such as process flow charts, network diagrams, and guidelines to deliver exemplary IT support
  • Provided appropriate recommendations to enhance directory service security
  • Enabled hassle-free operations by performing onsite and remote troubleshooting of 100+ server sets
  • Offered highest quality software solutions as per requirements by thoroughly analyzing customer business processes
  • Gave unprecedented end-user support by employing Linux, Solaris, and Unix systems.

Technical Consultant

Comviva
05.2018 - 07.2019

Senior Network Engineer

Augmedix
03.2016 - 05.2018
  • Utilized Jira and Confluence to gather, document, and retain project details
  • Facilitated project manager to finalize all projects within stringent deadlines
  • Analyze and resolve issues of VMware and Active Directory services
  • Deployed Freshdesk ticketing system for exceptional customer service
  • Spearheaded IT operations to successfully overhaul laptops and tablets of 300+ users
  • Tactically executed IT-based system policies; maintained 100% HIPAA compliance on Scribe and Network
  • Managed 24x7 on-call rotations and network maintenance activities
  • Cultivated and nurtured reliable relationships with vendors and procured hardware/software at optimum cost.

Senior System Engineer

Tech Valley Networks Ltd.
11.2015 - 02.2016
  • Partnered with stakeholders, including customers and employees to construct critical plans and deploy system-oriented projects
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Accomplished crucial projects as per specifications within stringent timeline
  • Troubleshot critical problems of Unix, Solaris 10, Solaris 11, Red Hat Linux, Oracle Linux, Ubuntu etc
  • Implemented security measures and software to maintain network integrity.
  • Planned, designed, and scheduled phases for large projects.

System Engineer

Tech Valley Networks Ltd.
08.2014 - 10.2015

Information Security Engineer

NHQ Distributions Pvt. Ltd
06.2013 - 07.2014

Education

MBA - Management Information Systems, General

American International University-Bangladesh (AIUB)
Dhaka, Bangladesh
01.2014

Bachelor of Science - Electrical and Electronics Engineering

American International University-Bangladesh (AIUB)
01.2011

Skills

  • IT Solution Development
  • System Administration - Enterprise Server, Storage & SAN Switch
  • Virtualization & Containerization Technologies
  • Infrastructure Automation
  • Configuration Management
  • Compliance Monitoring
  • Project Management
  • Security Management
  • Vendor Relationship Management

Top Skills

  • CKA Certified
  • PMP Certified
  • ITIL Certified
  • Advance Linux expertise with Automation
  • Virtualization, Containerization's, etc.
  • Data Center Infrastructure

Honors Awards

 

Discretionary Award (Unit Level)

  • Organization: Comviva
  • Year: 2019
  • Description: Received for exceptional team leadership and innovation in product development, significantly enhancing the outcomes for clients Robi, Banglalink, and Grameenphone. Recognized for driving major improvements in process efficiency and customer satisfaction.

Game Changer Award

  • Organization: Banglalink
  • Date: June 2023
  • Description: Honored for extraordinary skill and innovation in operations and project management. Played a pivotal role in successfully executing multiple migrations and supporting critical major incidents, leading to a notable increase in user engagement and operational efficiency.

Sport Award

  • Organization: Banglalink
  • Date: December 2022
  • Description: Awarded for outstanding performance and team spirit in company-wide sports events, paralleling the teamwork and leadership demonstrated in the successful CMS project. Recognized for fostering a collaborative and high-achieving team environment.

Certification

Cloud and Containerization:

  • Certified Kubernetes Administrator (CKA) - The Linux Foundation, Oct 2023
  • Kubernetes Fundamentals (LFS258) - The Linux Foundation, Oct 2023
  • OpenShift 4 - KodeKloud, Mar 2023
  • Docker for Beginners - Udemy, May 2020

Project Management and Leadership:

  • Project Management Professional (PMP) - PMI, Sep 2021 (Expires Sep 2024)
  • Microsoft Project 2013 Essential Training - LinkedIn, Jul 2023
  • Leadership: Practical Skills - LinkedIn, Jun 2023
  • Project Management Foundations series - LinkedIn, Jun 2023

IT Service Management and Security:

  • ITIL® Foundation Certificate - PeopleCert, Jul 2021
  • Ethical Hacking: Network Scan by Nmap & Nessus - Udemy, Nov 2020
  • Cybersecurity at Work - LinkedIn, Jun 2023

DevOps and Automation:

  • Ansible for Beginners - KodeKloud, Feb 2022
  • Shell Scripts for Beginners - KodeKloud, Oct 2021
  • Linux Tools for Developers - Coursera, Apr 2020

Foundational IT Skills:

  • Technical Support Fundamentals - Coursera, Jun 2020
  • The Bits and Bytes of Computer Networking - Coursera, Aug 2020
  • Introduction to Service Management with ITIL 4 - Udemy, Oct 2020

Specialized Red Hat Certifications:

  • RHCSA & RHCE - Red Hat, Jul 2014
  • Red Hat Certified Virtualization Administrator - Feb 2017 (Expired Jan 2020)
  • Red Hat Certified System Administrator in Red Hat OpenStack - Dec 2016

Additional Credentials:

  • Design Thinking for Beginners - Udemy, Apr 2023
  • Serverless Concepts - Udemy, Sep 2020
  • Crash Course on Python - Coursera, Aug 2020

Languages

Bengali
Native language
English
Proficient
C2
Bangla
Proficient
C2

Timeline

Platform Service Lead Engineer

Banglalink Digital Communications Ltd
03.2022 - Current

Technical Lead

Comviva
07.2021 - 02.2022

Senior Engineer

Comviva
08.2019 - 06.2021

Technical Consultant

Comviva
05.2018 - 07.2019

Senior Network Engineer

Augmedix
03.2016 - 05.2018

Senior System Engineer

Tech Valley Networks Ltd.
11.2015 - 02.2016

System Engineer

Tech Valley Networks Ltd.
08.2014 - 10.2015

Information Security Engineer

NHQ Distributions Pvt. Ltd
06.2013 - 07.2014

MBA - Management Information Systems, General

American International University-Bangladesh (AIUB)

Bachelor of Science - Electrical and Electronics Engineering

American International University-Bangladesh (AIUB)
Tahmid Ul Muntakim