Tanisha Khondker
Dhaka
Summary
To pursue a challenging career in a dynamic organization by affording my best where the environment to learn, develop & take responsibilities are immense.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mission Secretary
Embassy of the State of Kuwait in Bangladesh
03.2025 - Current
- To Schedule appointments and conducted follow-up calls to ambassador.
- To provide administrative and logistical support to the Ambassador, managing schedule, correspondence, and communication,
- To coordinate various events and activities
- To work as a liaison between the Ambassador and other stakeholders, ensuring the smooth and efficient operation of the embassy.
- To Answer multi-line phone system and enthusiastically greeted callers.
- To respond emails and other correspondence to facilitate communication and enhance.
Customer Services Officer
Indigo Airlines
10.2022 - 02.2025
- Passengers Travel documents verification.
- Operational Coordinator
- Train the Trainer for New joiners
- Supervising Airport Operations of Indigo
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Ground Operations Executive
Astra Airways Limited
03.2022 - 10.2022
- Astra Airways Limited as a Ground Operations Executive since Mar'2022 until Oct'22
Executive
ServicEngine Ltd.
01.2020 - 01.2021
- Prepared annual data to determine metrics for operational performance.
- Located bottlenecks to streamline existing processes.
- Generated and reviewed reports to address delivery issues and issue optimization recommendations.
Intern
Bangladesh Ceramic Manufacturers & Exporters Association (BCMEA)
01.2019 - 04.2019
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
Youth Team Leader and Organizer
Coalition for the Urban Poor (CUP)
01.2016 - 12.2018
- Worked at Coalition for the Urban Poor (CUP) from 2016 as a Youth Team Leader and Organizer of urban youth alliance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
English and Religion Teacher
E-Hauque coaching center, Bangladesh
01.2012 - 12.2014
- Former English and Religion teacher of class three to eight at E-Hauque coaching center, Bangladesh.
Education
MBA - Business Administration
University of Liberal Arts Bangladesh
Dhaka05-2023
BBA - Bachelor of Business Administration, Human Resource Management
East West University (EWU)
Dhaka01.2019
HSC - Higher Secondary Certificate in Business Studies
Viqarunnisa Noon School & College
Dhaka01.2013
SSC - Secondary School Certificate in Business Studies
Viqarunnisa Noon School & College
Dhaka01.2011
Skills
Analytical report generation & Letter writing
Office correspondence
Schedule management and File systems management
Cross-functional communication
Phone reception & Mail distribution
Requisition processing
Superior customer service
Passenger assistance
Computer Literacy
Software Efficiency: Microsoft Office
Certification
- DGR (CAT-8) certification course at iFly center in New Delhi.
- Completed RAMP Safety training through online.
- Completed online Safety Management System (SMS) training.
- Weight & Balance License for ATR 72 series aircraft.
- Attended Aviation Security training from 01st June-04th June 2022.
- Attended Initial Dangerous Goods Regulations (Cat-15) training from 03rd July-04th July 2022.
- Attended Basic RAMP Safety training from 25th April-26th April 2022.
- Attended Basic Ground Service training from 16th April-18th April 2022.
- Attended and completed Google Ad Manager training on “Driving Advertising Revenue” which organized by Google Ad Manager dated on 21st January 2021.
- Attended Erasmus+ training program “Mobility of Youth Worker” on the topic of Gender Base Violence under the part of “Breaking the Cycle” which was organized by “Bangladesh Women’s Health Coalition (BWHC)” in Savar, Dhaka, Bangladesh. From 20th Feb 2018 to 28th Feb 2018.
- Attended another Erasmus+ training program “Mobility of Youth Worker” on the topic of Gender Base Violence under the part of “Breaking the Cycle” which was organized by “Youth First” in Antananarivo, Madagascar. From 16th Apr 2018 to 24th Apr 2018.
Language Proficiency
Bengali: Native
English: Fluent
Hindi: Speaking (only)
Arabic: Basic
Extra-Curricular Activities
- Member and volunteer at Healthy Bangladesh Forum.
- Youth Organizer and volunteer at Bangladesh Women’s Health Care (BWHC).
- Volunteer at Coalition for the Urban Poor (CUP).
- Former Coordinator of East West University Cultural Club. Former Design and Organizing Coordinator of East West University Club for Performing & Arts.
- Former Volunteer head of Viqarunnisa Noon School & College from 2009 to 2012.
References:
Javed Hyder Kareem
Public Relation Officer
Embassy of the State of Kuwait in Bangladesh
+880 1713-091569
Mursalin Habib Arnab
Airport Operation Manager.
Cathay Pacific Airways Ltd.
Dhaka, Bangladesh.
+8801717-844325
dacmurh@cathaypacific.com
Timeline
Mission Secretary
Embassy of the State of Kuwait in Bangladesh
03.2025 - Current
Customer Services Officer
Indigo Airlines
10.2022 - 02.2025
Ground Operations Executive
Astra Airways Limited
03.2022 - 10.2022
Executive
ServicEngine Ltd.
01.2020 - 01.2021
Intern
Bangladesh Ceramic Manufacturers & Exporters Association (BCMEA)
01.2019 - 04.2019
Youth Team Leader and Organizer
Coalition for the Urban Poor (CUP)
01.2016 - 12.2018
English and Religion Teacher
E-Hauque coaching center, Bangladesh
01.2012 - 12.2014
MBA - Business Administration
University of Liberal Arts Bangladesh
BBA - Bachelor of Business Administration, Human Resource Management
East West University (EWU)
HSC - Higher Secondary Certificate in Business Studies
Viqarunnisa Noon School & College
SSC - Secondary School Certificate in Business Studies
Viqarunnisa Noon School & College
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