Tanvir Ahmed

Company Overview: Authorized vendor of Robi Axiata PLC (Leading Mobile Operator of Bangladesh)

• Facilitated Robi International data roaming services for VIP lounge guests at Hazrat Shahjalal International Airport upon request.
• Delivered high-quality customer service by leveraging comprehensive product and service knowledge to create a welcoming and positive experience.
• Responded efficiently to a continuous flow of customer emails, ensuring minimal wait times and prompt resolution of inquiries and concerns.

Company Overview: Training program collaboration with Ministry of Youth & Sports, People's Republic of Bangladesh

• Served as the primary point of contact for all training-related matters within the branch, ensuring effective communication and coordination.
• Facilitated workshops and training sessions on computer soft skills, utilizing diverse instructional methods to accommodate different learning styles.
• Coordinated logistics for training sessions, including scheduling, preparing materials, and arranging venues to ensure seamless execution.

Company Overview: Advertising Firm (https://onlineyellowpagesbd.com/)

• Collaborated with creative teams to develop and execute innovative advertising campaigns aligned with client objectives and current market trends.
• Facilitated client meetings to discuss branding strategies and ensure strong ongoing relationships.
• Manage social media accounts, creating engaging content to increase audience engagement.

• Managed incoming customer calls to effectively identify issues and provide timely solutions, ensuring customer satisfaction.
• Delivered accurate and current information to customers during inquiries, enhancing their overall experience.
• Responded professionally and promptly to customer emails, demonstrating strong communication skills.