Hi, I’m
Tanvir Ahsan
Dhaka
Summary
Results-driven sales and marketing professional with extensive experience in high-impact retail environments and the financial sector. Proven record of exceeding sales targets, building customer loyalty, and driving business growth. Adapt at managing store operations, training teams, and executing marketing strategies to maximize profitability. Committed to delivering outstanding customer service and creating long-term client value.
Overview
16
years of professional experience
Work History
TORONTO BINZ INCORPORATION
Director
12.2023 - Current
Job overview
- Oversaw business operations and led sales planning at the strategic level.
- Create plans for managing and improving business operations and affairs.
- Schedule and call the board of directors' and/or shareholders' meetings.
- Coordinate with other professionals in the company to establish community social responsibility projects.
ALIGHT SOLUTIONS
Customer Care Representative
07.2021 - 06.2022
Job overview
- Handled inbound calls and upsold services to clients, maintaining customer satisfaction.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Implemented and developed customer service training processes.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
CANADIAN SHOE OUTLET
Assistant Store Leader
07.2019 - 12.2021
Job overview
- Consistently achieved monthly sales of $50,000, ranking in the top 10 across Canada.
- Oversaw full store operations: inventory, staffing, budgeting, and performance optimization.
- Implemented customer-centric approaches, leading to high retention and satisfaction.
- Trained and supervised employees in sales tactics and product knowledge.
- Collaborated on promotions that drove foot traffic and boosted conversion rates.
MINISO CANADA
Key Holder
06.2019 - 07.2019
Job overview
- Played a key role in launching the Morningside store location.
- Supported marketing campaigns and adapted to fast-paced retail conditions.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
PAYLESS SHOE SOURCE
Assistant Store Leader
09.2016 - 04.2019
Job overview
- Maintained top-tier sales performance, consistently surpassing quotas.
- Managed daily store functions, from inventory to promotions.
- Led and motivated sales teams to deliver superior results in customer service and sales.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supervised payroll corrections for accuracy and duplications.
- Created staff schedules, approved requested time off and updated reports.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
EASTERN BANK LTD.
Senior Sales Executive
01.2013 - 11.2013
Job overview
- Achieved monthly sales of BDT 1.5 million; contributed to year-end sales of BDT 250 million, positioning the branch 2nd district-wide.
- Proactively sold financial products by leveraging personal and branch-level client portfolios.
- Built robust networks with business owners and corporate clients to generate leads.
- Provided strategic insights to management through weekly sales performance reports.
KANIZ WEDDING HOUSE
Director
01.2011 - 11.2013
Job overview
- Company Overview: (Event Management Company)
- Full wedding planning (pre-wedding to post-wedding).
- Customized event themes and concepts.
- Scheduling, logistics, and timeline management.
- Thematic and traditional wedding decor.
- Floral arrangements, stage design, and ambiance setup.
- Menu planning and catering coordination.
- Guest reception and hospitality management.
- Expense tracking and cost optimization.
- Dealing with third-party vendors (lighting, sound, decorators, etc.).
- Event day supervision and troubleshooting.
- Ensuring timely execution of all planned activities.
SSANGYONG ASSOCIATES LTD.
Deputy Manager (Sales & Marketing)
01.2012 - 12.2012
Job overview
- Developed and executed client acquisition strategies in real estate sales.
- Delivered tailored solutions to meet customer needs, boosting customer conversion.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
AMICUS PROPERTIES & DEVELOPMENT LTD.
Senior Executive (Marketing)
09.2009 - 12.2010
Job overview
- Promoted high-value real estate properties to prospective clients.
- Conducted market research to support successful sales campaigns.
Education
University of Liberal ArtsDhaka
MBA from Marketing
08-2010
Daffodil Institute of ITDhaka
Bachelor of Science from Computer Information Systems
08-2008
Centennial CollegeToronto
Post-Graduate Certificate from Financial Services
05.2001
Skills
Retail & Financial Sales, B2B & B2C Sales
Sales Target Achievement
Team Leadership & Training
Store & Branch Management, Customer Retention Strategies
Client Relationship Management, Marketing Campaign Execution, Performance Reporting
English (Fluent), Bangla (Fluent), Hindi (Fluent)
References
Professor Ainun, Nishat, PhD, 01819228245, BRAC University, Former vice-chancellor & Professor Emeritus of BRAC University, Bangladesh, BRAC University
Timeline
Director
TORONTO BINZ INCORPORATION
12.2023 - Current
Customer Care Representative
ALIGHT SOLUTIONS
07.2021 - 06.2022
Assistant Store Leader
CANADIAN SHOE OUTLET
07.2019 - 12.2021
Key Holder
MINISO CANADA
06.2019 - 07.2019
Assistant Store Leader
PAYLESS SHOE SOURCE
09.2016 - 04.2019
Senior Sales Executive
EASTERN BANK LTD.
01.2013 - 11.2013
Deputy Manager (Sales & Marketing)
SSANGYONG ASSOCIATES LTD.
01.2012 - 12.2012
Director
KANIZ WEDDING HOUSE
01.2011 - 11.2013
Senior Executive (Marketing)
AMICUS PROPERTIES & DEVELOPMENT LTD.
09.2009 - 12.2010
Centennial College
Post-Graduate Certificate from Financial Services
05.2001
University of Liberal Arts
MBA from Marketing
Daffodil Institute of IT
Bachelor of Science from Computer Information Systems