Tasfia Mohtasim Toma
Technical Support Engineer
Summary
I have experience in working with version control systems. I am a sincere, punctual and hardworking person. I am capable of
working under pressure and able to handle multiple tasks in multiple platforms. I am proudly contributing to WordPress Industry as a Technical Support Specialist. I have working experience with WooCommerce, Dokan, WPML, Happy Addons, WP Project Manager and WP User Frontend plugins. I have also worked with Elementor Page Builder. My knowledge expertise are mainly based on customer support. I am currently working in weDevs remotely for more than 1 year. So I have adjusted myself to remote working.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Engineer
weDevs
Dhaka
08.2020 - Current
- Started working closely with developers and the QA team
- Contributing to plugin improvements
- Mentoring Junior Support Engineers
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Junior Support Engineer
weDevs
08.2019 - 08.2020
- Providing Support via HelpScout support tickets/ live chat.
- Troubleshooting, Investigating and creating detailed bug reports.
- Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
- Providing pre-sales support and convincing the customer to purchase.
- Resolving escalated customer complaints. Customer onboarding over the zoom/Google meet.
- Helping to manage product life cycle.
Education
Bachelor of Science - Computer Science And Engineering
United International University
Badda, Dhaka-1212 06.2015 - 06.2019
Skills
Software Debugging
Languages
- English
- Bangla
Timeline
Technical Support Engineer
weDevs
08.2020 - Current
Junior Support Engineer
weDevs
08.2019 - 08.2020
Bachelor of Science - Computer Science And Engineering
United International University
06.2015 - 06.2019
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