TAUFIQUR RAHMAN
HOSPITALITY & GUEST SERVICES PROFESSIONAL
Dhaka
Summary
Service-oriented Tourism Management graduate experienced in high-volume client relations and corporate communication. Skilled in managing front-of-house interactions and resolving client inquiries effectively under pressure. Committed to enhancing guest experiences through strong interpersonal skills and cultural awareness in luxury hospitality.
Overview
3
3
years of professional experience
Work History
Head of Media & Communication
Amar Bangladesh Party (AB Party)
08.2025 - 02.2026
- Led integrated digital and field communication strategy in high-visibility campaign environment.
- Coordinated cross-functional teams and managed public-facing communications to ensure absolute brand consistency and premium service delivery
- Managed rapid-response communications and conflict resolution under high-pressure, public-facing situations with absolute poise.
- Developed and executed comprehensive media strategies, enhancing public engagement and visibility.
- Led cross-functional teams to produce impactful communication materials, ensuring brand consistency.
International Telesales Representative
Iventure Limited, Impress Group
11.2025 - 02.2026
- Handle over 200 calls daily with international (USA-based) clients using professional and courteous communication.
- Provide accurate information, confirmations, and service updates while maintaining a positive customer experience.
- Resolve client concerns calmly and efficiently, ensuring satisfaction and trust.
- Maintain accurate records of customer interactions using CRM systems while ensuring data confidentiality.
- Perform effectively under pressure and meet service standards during consistent night shifts.
Student Consultant Intern
SMH Global Education
12.2024 - 04.2025
- Assisted over 50 students and parents with inquiries, documentation, and service-related processes.
- Delivered clear guidance and follow-ups with professionalism, patience, and accuracy.
- Maintained organized client records and coordinated with internal teams to ensure smooth service delivery.
- Handled time-sensitive requests while maintaining confidentiality and attention to detail.
Product Development Intern
Holiday Tours & Travel
11.2023 - 03.2024
- Assisted with client inquiries, itinerary coordination, and service confirmations.
- Communicated with over 100 clients and vendors to support travel-related services and logistics.
- Contributed to customer satisfaction through timely updates and accurate information sharing.
Marketing & Social Media Executive
PATA MHUSC
01.2023 - 12.2023
- Coordinated customer-facing communication across digital platforms to enhance engagement.
- Managed customer-facing communication across digital platforms.
- Developed clear, customer-friendly written content to improve outreach effectiveness.
- Developed and executed targeted social media campaigns, enhancing brand awareness and engagement.
- Managed content creation and scheduling, ensuring timely updates across multiple platforms.
Education
Bachelor of Science - Tourism Management
HELP University
Kuala Lumpur, Malaysia12-2024
Skills
Guest Relations & Hospitality Standards
Front Desk Operations
Conflict Resolution & Problem Solving
Customer Experience Management
Multi-tasking under Pressure
Media & Public Relations Coordination
Microsoft Office Suite
Professional Email & Corporate Communication
Coordination
Check-in and Check-out procedures
Listening skills
Timeline
International Telesales Representative
Iventure Limited, Impress Group
11.2025 - 02.2026
Head of Media & Communication
Amar Bangladesh Party (AB Party)
08.2025 - 02.2026
Student Consultant Intern
SMH Global Education
12.2024 - 04.2025
Product Development Intern
Holiday Tours & Travel
11.2023 - 03.2024
Marketing & Social Media Executive
PATA MHUSC
01.2023 - 12.2023
Bachelor of Science - Tourism Management
HELP University