Tazkera Ahmed
Dhaka
Summary
Dynamic Senior Manager with extensive experience at Cygnus Innovation Limited, excelling in operational efficiency and compliance. Proven track record in mentoring teams and enhancing customer service standards. Skilled in human resources management and adept in Microsoft Office Suite, fostering strong relationships and driving organizational success.
Overview
21
21
years of professional experience
Work History
Senior Manager (Admin & Human Resources)
Cygnus Innovation Limited
01.2020 - Current
Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
Provided strategic direction to departmental heads regarding resource allocation decisions.
Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
AVP & Senior Customer Service Manager, Retail Banking
The City Bank Limited
06.2009 - 12.2019
- > All foreign exchange transaction including Bangladesh Bank monthly reporting as well as foreign currency account opening
- > FDI reporting
- > Custodian of vault key and locker key
- > Locker maintenance, bond management and reconciliation
- > Monitoring the job responsibilities of CS group
- > Cash queue management and verify and confirm all cash cheque for payment
- > Replenishment of ATM
Executive, Human Resource Department
Cygnus Innovation Limited
06.2007 - 12.2008
- Organized and facilitated regular meetings with senior management teams.
- Created and maintained relationships with key stakeholders.
- Created reports summarizing progress against organizational goals and objectives.
- Developed and implemented strategies to increase executive efficiency.
Internship at Customer Services
Standard Chartered Bank
11.2005 - 02.2006
Call Center Executive (Part-time)
Citycell (Pacific Bangladesh Telecom Limited)
06.2004 - 11.2004
Education
MBA - HRM
Stamford University of Bangladesh
Dhaka01-2025
Graduate Diploma - HRM
Bangladesh Institute of Management Studies
Dhaka01.2008
Bachelor of Business Administration (BBA) - Marketing
East West University
Dhaka01.2006
Higher Secondary Certificate (HSC) - Science Group
Dhaka Mohila College
Dhaka01.2001
Secondary School Certificate - Science Group
School Of Development Alternative (CODA)
Dhaka01.1999
Executive MBA - Banking And Insurance
University of Dhaka
DhakaSkills
- Banking and financial advising
- Customer service and support
- Business and operations knowledge
- Compliance expertise
- Human resources management
- Microsoft Office Suite proficiency
- Interpersonal and communication skills
- Leadership and teamwork
- Online banking solutions
- Finacle software proficiency
Accomplishments
- Took place in Dean's List, 2003-2004
- Awarded as Best Debater at College Of Development Alternative, 1998
Professional Accolades
- Awarded as a Top Performer in Liability Business from CEO, 2010
- Received Certificates from top management for contributing in retail deposit business, 2009, 2010, 2011
- Received Certificate from top management for contributing highest EMI in retail asset business in one single ticket, 2010
- Took Third Place in AMEX card campaign among Dhaka cluster
- Awarded for contributing in 'City Global' FCY account
- Awarded as Best Customer Service Officer as well as Best Smiling Personnel, 2010
Training And Development
- Completed Human Resources Management Competencies (HRMC) Certification from Institute of Business Administration (IBA), University of Dhaka
- Attended different training courses and workshops on Retail Banking, e.g. Prevention Money Laundering, Excellent Customer Service, Sales and Service Skills
Computer And Other Skills
- Proficient in Windows XP, MS Word, MS Excel, MS PowerPoint, and Office 2007
- Having good interpersonal and communication skills
- Having good leadership skills, yet being a very good team player
- Has been working in an online banking environment (Finacle software)
Personal Information
- Father's Name: Late Tofayel Ahmed
- Mother's Name: Tahamina Begum
- Blood Group: AB+
- Date of Birth: 09/23/84
References
- Subir Kumar Kundu, EVP and Head of Products and Segments, Retail Banking, The City Bank Ltd., 86 Gulshan Avenue, Dhaka, 1212, +88 01713 201872
- Feeda Hasan Shahed, VP and Head of Sub Branches, AB Bank PLC, 18 Gulshan Avenue, Dhaka 1212 +88 01732 133133
Timeline
Senior Manager (Admin & Human Resources)
Cygnus Innovation Limited
01.2020 - Current
AVP & Senior Customer Service Manager, Retail Banking
The City Bank Limited
06.2009 - 12.2019
Executive, Human Resource Department
Cygnus Innovation Limited
06.2007 - 12.2008
Internship at Customer Services
Standard Chartered Bank
11.2005 - 02.2006
Call Center Executive (Part-time)
Citycell (Pacific Bangladesh Telecom Limited)
06.2004 - 11.2004
MBA - HRM
Stamford University of Bangladesh
Graduate Diploma - HRM
Bangladesh Institute of Management Studies
Bachelor of Business Administration (BBA) - Marketing
East West University
Higher Secondary Certificate (HSC) - Science Group
Dhaka Mohila College
Secondary School Certificate - Science Group
School Of Development Alternative (CODA)
Executive MBA - Banking And Insurance
University of Dhaka
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