TISHATUL ALAM
Front Desk Executive
Chattogram
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Front Desk Executive
Sanmar Properties Ltd.
Chattogram
12.2021 - Current
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Answered and redirected incoming phone calls for office.
- Monitored labour attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Generated reports to track employee time and attendance.
Data Analyst
Mindful Automation
Chattogram
10.2021 - 12.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Customer Care Executive
Shodagor Express Ltd.
Dhaka
03.2021 - 10.2021
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
Customer Care Executive
Your Travel Ltd.
Chattogram
12.2019 - 12.2020
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
Sales Executive
Gentle Park
Dhaka
02.2016 - 01.2018
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Successfully introduced new product lines into the retail space by researching market demand trends beforehand.
- Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
Education
BSS (Honrs) - Economics
Bangladesh University
Dhaka, Bangladesh 01.2018 - 01.2021
HSC - Business Studies
Mohila College
Chittagong, Bangladesh 01.2014 - 01.2016
SSC - Business Studies
Sholoshahar Public High School
Chittagong, Bangladesh 01.2012 - 01.2014
Skills
- Time management
- Problem-solving skills
- Office management
- Data entry proficiency
- Appointment scheduling
- Data entry
Carrer Summary
I am a self-driven and dedicated professional with a creative mindset and a strong ability to connect with people. With a natural flair for communication and problem-solving, I excel in roles that require empathy, patience, and collaboration. I bring a positive attitude, leadership qualities, and the flexibility to adapt to dynamic environments. My commitment to delivering exceptional service and building meaningful relationships makes me a strong fit for Human Resources or Customer Service roles.
Let me know if you'd like a version that leans more heavily toward either HR or customer service!
Personal Information
- Looking For: Mid Level Job
- Available: Full Time
- Supply Chain/Procurement
- General Management/Admin
- HR/Org. Development
- Chattogram
- Dhaka
- Preferred Organization Types: Real Estate, Group of Companies
- Height: 1.6154
- Weight: 51
- Blood Group: O+
- Date of Birth: 10/22/97
- Gender: Female
- Nationality: Bangladeshi
- Marital Status: Unmarried
- Religion: Islam
Location
Ismam Tower, Chattogram, Chattogram, Chattogram, Chattogram
Additional Information
- Father's Name : Md. Morshed Alam
- Mother's Name : Yesmin Alam
- Date of Birth : 22 Oct 1997
- Marital Status : Unmarried
- Present Address : 7th floor, Ismam tower, Mohammadpur, Muradpur, chottogram
Timeline
Front Desk Executive
Sanmar Properties Ltd.
12.2021 - Current
Data Analyst
Mindful Automation
10.2021 - 12.2021
Customer Care Executive
Shodagor Express Ltd.
03.2021 - 10.2021
Customer Care Executive
Your Travel Ltd.
12.2019 - 12.2020
BSS (Honrs) - Economics
Bangladesh University
01.2018 - 01.2021
Sales Executive
Gentle Park
02.2016 - 01.2018
HSC - Business Studies
Mohila College
01.2014 - 01.2016
SSC - Business Studies
Sholoshahar Public High School
01.2012 - 01.2014
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