Tofajjal Hossain
Dhaka
Summary
Results-driven professional in distributor collection operations and M-Commerce management, with expertise in financial reporting and ERP systems. Specializes in enhancing operational efficiency and customer satisfaction through process optimization and technology integration. Experienced in managing high-volume distribution and cash collection processes while ensuring compliance across multiple locations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Distributor Collection Operations
Recom BD
Dhaka
01.2022 - Current
- Directed comprehensive distributor collection operations for more than 500 distributors, ensuring accurate receivables management.
- Handled ERP-based accounting entries alongside monthly bank reconciliations for audit-readiness.
- Improved financial accuracy by monitoring collections, receivables, and commission payments closely.
- Collaborated with Bangladesh Bank and partners to maintain regulatory compliance.
- Utilized RPA solutions and Excel automations to elevate KPI achievement and streamline reporting.
- Crafted management dashboards weekly and monthly for dynamic performance tracking.
- Streamlined daily operations to foster productivity enhancements and optimize processes.
- Handled daily bank payment files and performed manual BPRS uploads as needed.
- Prepared weekly and monthly dashboards using Excel and RPA tools for performance tracking.
- Facilitated fund transfers, credit adjustments, and banking collection channels including Banks and FlexiLoad.
Distributor Collection Operations
Grameenphone Ltd
Dhaka
01.2016 - 12.2021
- Achieved high customer satisfaction rates by overseeing distributor collection and service operations.
- Managed daily distribution activities ensuring compliance with relevant policies.
- Maintained accuracy in monitoring distributor receivables, commissions, and settlements.
- Drove automation projects utilizing RPA and Excel to optimize reporting functions.
- Compiled weekly and monthly operational dashboards for senior management visibility.
- Supported the development of key platforms such as DMS, RMS, BPRS, ERS, Fusion, and MFS.
- Engaged in business continuity planning alongside risk mitigation efforts.
- Facilitated daily bank payment processing while conducting manual BPRS uploads as required.
M-Commerce & Postpaid Operations
Grameenphone Ltd
Dhaka
03.2007 - 12.2015
- Led M-commerce and postpaid bill reconciliation across Finance, IT, and Customer Service functions.
- Ensured accuracy in fund transfers, credit adjustments, and banking collection channels (Banks & FlexiLoad).
- Conducted monthly bank reconciliations and produced audit-ready reports.
- Maintained strict compliance with agreements, commission structures, and payment authorization protocols.
- Coordinated with Bangladesh Bank and financial partners on regulatory documentation.
- Enhanced fraud detection by resolving collection of mismatches and strengthening process controls.
- Designed MFS/SMS banking process improvements to optimize efficiency and financial transparency.
Cash Collection Officer
Grameenphone Ltd
Sylhet
01.2006 - 02.2007
- Managed daily cash collection and deposits, ensuring fast and accurate sales-to-cash cycles.
- Coordinated with bank representatives for collection, deposit, and reconciliation processes.
- Maintain detailed records of cash transactions in financial systems.
- Prepared daily cash balancing and financial reports, minimizing discrepancies and compliance risks.
Education
Bachelor of Arts (Hons) -
National University
01.2001
Skills
- Distributor Collection & Receivables Management
- ERP Systems & Accounting Entries
- RPA Automation (UiPath)
- Process Improvement
- Financial Reconciliation
- Audit Support
- Bangladesh Bank & Regulatory Compliance
- Advanced Excel
- Power BI Reporting
- Stakeholder Management
- Vendor Management
- KPI Tracking
- Operational Performance Dashboards
Accomplishments
- Recognized by management for leading the 'Distributor Aging Balance' project covering 500+ distributors.
- Delivered 30+ RPA automations and 20+ Excel automations, significantly improving operational efficiency.
- Initiated Money Receipt Automation, ERS & MFS Auto-Disbursement, and DMS PO Automation concepts.
Certification
- Microsoft Office (Word & Excel), Grameenphone, 2018-01-01
- Basic RPA (UiPath), Grameenphone, 2022-01-01
- Power BI, Grameenphone, 2024-01-01
Additional Information
· Major Achievements & Initiatives
· - 30+ RPA automation's
· - 20+ Excel automatons
· - Money Receipt Automation Initiative
· - ERS & MFS Auto‑Disbursement Concept
· - DMS PO Automation Concept
References
Subrata Saha
Growth Lead USSD Business
Grameenphone Limied
Platform, Payment & Partnership Product
Gp House, Bashundhara, Baridhara,
Dhaka
Cell-01711506098
Md. Jahidul Islam
Head of Collection
Grameenphone Limied
Finance Division
Gp House, Bashundhara, Baridhara,
Dhaka
Cell-01711080233
Timeline
Distributor Collection Operations
Recom BD
01.2022 - Current
Distributor Collection Operations
Grameenphone Ltd
01.2016 - 12.2021
M-Commerce & Postpaid Operations
Grameenphone Ltd
03.2007 - 12.2015
Cash Collection Officer
Grameenphone Ltd
01.2006 - 02.2007
Bachelor of Arts (Hons) -
National University