Toma Dey
Vancouver
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
6
6
years of professional experience
Work History
Marketing Executive
Stanton University
04.2024 - 08.2024
- Planned and executed events & marketing programs to increase qualified leads.
- Completed and submitted monthly & yearly reports to support executive decision-making.
- Collaborated with 30 Agencies & Partner managers to market services & opportunities.
Senior Executive of Customer Service and Sales
Bio-Xin Cosmeceuticals
12.2020 - 03.2021
- Responsible for ensuring sales target with 1000+ customer satisfaction and managing sales and service delivery quality.
- Identify, Target, and Develop business relationships aligned with the company's strategy to support and grow.
- Have avery polished idea about product specifications, features, and usability, and also know the target group well.
- Aiming to achieve sales targets Monthly, Quarterly, and Yearly by 15%.
Customer Service Manager
Grameenphone
07.2018 - 05.2020
- Achieve the sales target and other KPI by 24%
- Create and Maintain Relations with the HVU segment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Ensure all types of service delivery and sales reporting.
Customer Service Assistant
ABEC(Consultancy Firm)
03.2018 - 07.2018
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Met 1200+ customer call guidelines for service levels, handling time, and productivity.
- Maintained up-to-date knowledge of Admission, Immigration, and Processing changes.
- Provided excellent customer care by responding to requests, assisting with Admission selection, and handling Application functions.
Education
MBA - Accounting & Finance
University Canada West
Vancouver2026
BBA - Accounting
Sylhet International University
Sylhet2017
Skills
- Customer Service-Oriented
- Communication
- Multitasking
- Teamwork
- MS Office suite
- Conflict resolution
- Punctuality
- Money management
- Sales Target fulfillment
- Customer Interaction
- Teamwork
- Attention to Details
- Critical thinking
- Time management
- Organization Skill
Languages
Bangla
Native language
English
Advanced
C1
Hindi
Upper intermediate
B2
Software
Microsoft office
Jira
Trello
Google suite
REFERENCES
ABDUL MUHAMMAD MOTALEB RASEL
Sales & Marketing Director, Balishira Resort.
01711505000
amotaleb@grameenphone.com
Sreemangal.
PRONAB KUMER SAHA
Assistant Professor, Sylhet International University.
01914706933
pronnab.saha08@siu.edu.bd
Sylhet
Interests
Travelling
Experimenting food
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing Executive
Stanton University
04.2024 - 08.2024
Senior Executive of Customer Service and Sales
Bio-Xin Cosmeceuticals
12.2020 - 03.2021
Customer Service Manager
Grameenphone
07.2018 - 05.2020
Customer Service Assistant
ABEC(Consultancy Firm)
03.2018 - 07.2018
MBA - Accounting & Finance
University Canada West
BBA - Accounting
Sylhet International University
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