Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Disclaimer
Certifications And Awards
Activities
Timeline
Generic
UDDIPAN ROY

UDDIPAN ROY

Dhaka,Bangladesh

Summary

Customer Service and Trade Marketing professional with 3+ years of experience resolving complex customer issues and improving satisfaction scores. I have done my Post-graduation with MBA in Management from National University. I am energetic and dedicated to my work. I can perform well under pressure, and I am a quick learner and hard worker. My short-term goal is to secure an entry-level position where I can effectively utilize my skills and education, while contributing to both personal and organizational growth. My long-term goal is to build a stable career with opportunities for professional development, eventually progressing into a managerial position.

Overview

6
6
years of professional experience

Work History

Merchandise Executive

Grameenphone
08.2022 - 11.2024
  • Maintained a Trade Marketing performance rate of 95% throughout the duration of employment.
  • Worked toward the key performance indicators for Merchandising.

Customer Care Representative

Banglalink
08.2018 - 02.2020
  • Dynamic professional with a strong background in Customer Service.
  • Worked to understand the needs of each customer.

Education

MBA - Management

National University of Bangladesh
Bangladesh

BBA - Management

National University of Bangladesh
Bangladesh

HSC - Business Studies

ABCK Syed Abul Hossain College
Madaripur, Bangladesh

SSC - Business Studies

Narikelbari High School
Gopalgonj, Bangladesh

Skills

  • Communication
  • Interpersonal
  • Leadership
  • Teamwork
  • Problem-solving
  • Time management
  • Basic computer
  • Office application
  • Customer service
  • Trade marketing
  • Merchandising
  • Inventory management
  • Sales
  • Self-motivated
  • Active listening
  • Adaptability
  • Attention to detail
  • Empathy
  • Work ethic
  • Flexibility

Languages

  • Bangla, Native
  • English, Fluent

References

  • Shachindra Nath Roy, Project Finance Officer, Technaf Project Office, Cox'Bazar, +880 1613271808, scss4familiy@gmail.com
  • Trowlkhya Roy, Associate Accountant, SAHIC, Mohakhali, Dhaka, +880 1917007617, mrtcray8@gmail.com

Hobbies and Interests

  • Reading
  • Writing
  • Traveling
  • Listening to Music
  • Playing Cricket

Disclaimer

I hereby confirm that all the details provided above are accurate to the best of my knowledge and belief.

Certifications And Awards

  • Group Topper, Managing Committee of Narikelbari High School, Gopalgonj, 05/01/13, I got the highest marks in the field of Business Studies in the SSC Examination of our school and I was awarded by the managing committee.
  • Employee of the Month, Russell Enterprise, 10/01/23, I won the Employee of the Month award for three consecutive months as the best Merchandise Executive.

Activities

  • Member, Narikelbari High School Career Club, 04/01/11, 05/31/13, The mission of the club was to increase career awareness among the students.
  • Co-founder, Roy 11 Cricket Club, 08/01/13, 12/31/16, Developed leadership workshops to enhance team members' decision-making and conflict resolution skills.

Timeline

Merchandise Executive

Grameenphone
08.2022 - 11.2024

Customer Care Representative

Banglalink
08.2018 - 02.2020

MBA - Management

National University of Bangladesh

BBA - Management

National University of Bangladesh

HSC - Business Studies

ABCK Syed Abul Hossain College

SSC - Business Studies

Narikelbari High School
UDDIPAN ROY