UMMA WARA
Dhaka
Summary
Ambitious professional with a foundation in customer engagement and operational oversight. Demonstrates a commitment to enhancing organisational performance through analytical insights and effective communication. Aims to leverage strengths in leadership and relationship management to contribute meaningfully to a forward-thinking institution.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Quality Control & Client Executive
AMIN TECH SOLUTION
Dhaka, bangladesh
01.2025 - 06.2026
- Formed and sustained strategic relationships with clients.
- Delivered exceptional customer service to foster long-term relationships.
- Monitored organisational performance against objectives and adjusted strategies to enhance target achievement.
- Evaluated departmental performance and developed improvements to key operations.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Managed daily operations to ensure smooth workflow and efficiency.
- Kept organisation in compliance with regulations and internal requirements.
- Reviewed and evaluated reports, recommendations, and requests from subordinate leadership to inform decision-making.
- Established company targets based on previous performance and predicted forecasts.
- Built successful business culture focused on performance optimisation and goal attainment.
International Telesales Executive
AMIN TECH SOLUTION
Dhaka, bangladesh
03.2024 - 01.2025
- Achieved monthly sales targets consistently by employing persuasive selling techniques.
- Generated leads through cold calling, effectively increasing sales pipeline by 30%.
- Engaged prospective customers via telephone or email, presenting products and services to generate interest.
- Contacted potential clients to promote products and services effectively.
- Managed a high volume of outbound calls in a fast-paced environment, demonstrating excellent time management.
- Identified customer needs through effective questioning, recommending tailored products or services to enhance satisfaction.
- Addressed customers with confident, clear communication style.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Adapted communication style to match different customer personalities, facilitating smoother transactions.
- Produced weekly and monthly reports analysing growth trends to inform sales strategies.
Education
Bachelor of Arts (Honours) - English
BGMEA UNIVERSITY OF FASHION & TECHNOLOGY (BUFT)
Dhaka01-2024
Higher Secondary Certificate - Science
DHAKA IMPERIAL COLLEGE
Dhaka01-2018
Secondary School Certificate - Science
MOTIJHEEL GOVERNMENT GIRLS' HIGH SCHOOL
Dhaka01-2016
Skills
- Quality assurance
- Regulatory compliance
- Operations management
- Performance evaluation
- Sales predictions
- Client relationship management
- Client contract negotiations
- Consulting
- Training and mentoring
- Corporate communications
Language Proficiency
English
Proficient
C2
Bengali
Proficient
C2
Hindi
Intermediate
B1
Certification
- Director of Conference Management, BUFT International Model United Nations, 2023
- Facilitator, BUFT Model United Nations Association
- Verbal Mention, Committee of ECOSOC, JUST Model United Nations, 2023
- Certificate of Participation, JUST Model United Nations 2023 (Delegate – Nicaragua)
- Executive Head, BUFT English Club
- Basic Guide Training Certificate, Bangladesh Girl Guides Association, 2022
- Best Handwriting Award, 2015
- Certificate of Participation, Business Genius Bangladesh – Panjeree Publications, 2014
Custom
- Reading books and writing content
- Public speaking and communication
- Photography and creative activities
Timeline
Quality Control & Client Executive
AMIN TECH SOLUTION
01.2025 - 06.2026
International Telesales Executive
AMIN TECH SOLUTION
03.2024 - 01.2025
Bachelor of Arts (Honours) - English
BGMEA UNIVERSITY OF FASHION & TECHNOLOGY (BUFT)
Higher Secondary Certificate - Science
DHAKA IMPERIAL COLLEGE
Secondary School Certificate - Science
MOTIJHEEL GOVERNMENT GIRLS' HIGH SCHOOL