Dynamic Program Assistant with a proven track record at The World Bank, adept in project management and process improvement. Excelled in budget monitoring and leadership, achieving a 16-step reduction to 6 in reporting processes. Skilled in effective communication and problem-solving, I thrive on challenges and excel in multitasking environments.
Alternate Country Clearance Officer Support (March 30, 2023-Till now): Providing support to the security team as the alternate Country Clearance Officer, responsible for verifying travel details, obtaining additional information when necessary, and clearing travel requests through the security portal.
Support to SAR ACS RLT: Actively engaged in discussions, contributed ideas for collaboration, and shared learning experiences. Took the initiative in developing an ACS Guidebook to support the onboarding of new ACS members, drafting significant content that is nearing completion. Proposed a plan for the ACS retreat, including a schedule and collaboration with FMS to identify projects for ACS field visits. Suggested informal backup support to join missions, providing opportunities to gain insight into implementation support missions, project development objectives, and the drafting of technical notes and management letters. Also recommended organizing informal knowledge-sharing sessions among ACS members to facilitate cross-learning and ensure uninterrupted service during team rotations.
Country Office Staff Association (COSA) Secretary (July 2022-June 2024): Led several events independently, drafted discussion questions for high-level staff meetings, and actively engaged in meetings. Collaborated on preparing presentations related to compensation, recorded meeting notes from COSA representatives, CMU, and WB staff, and supported the implementation of staff-related initiatives. These included forming working groups, arranging shuttle services, coordinating donations for staff in need, and collaborating with UNICEF on childcare services. Assisted with WB Dhaka office events such as Family Day, Year-end Celebration, and Staff Retreat, and helped implement staff academy programs.
FM System Business Admin (2021 - Ongoing): As the SAR FM System Business Admin, supported FMS by managing SPN date extensions, creating IFR and audit arrangements in the FM system, and addressing system inconsistencies. Tasks included eliminating redundant IFR and audit requirements, reopening audit and IFR tabs, resolving issues like ISR variance, missing assessments, and discrepancies between the FM system and operations portal. Liaised with both the operations and FM helpdesks to resolve these issues.
Mentorship: Mentored new ACS and STT members on using the operations portal, processing STC/STT and firm contracts, creating POs for events, and managing budgets. Provided guidance on record management, processing official documents, and task management, particularly during year-end activities.
Staff Association Delegate Assembly (SADA) (July 2023-June 2025): As a delegate for SAR, disseminating Staff Association communications promptly to constituents and providing updates at staff meetings. Collected feedback from constituents for the Executive Committee and offered guidance on staff issues. Maintained familiarity with governance documents, departmental HR teams, and Staff Association resources. Participated in all Delegate Assembly and general meetings, contributed actively, and kept constituents informed. Advocated for constituents, recruited new members, and served on a Working Group, ensuring to take informed votes on their behalf.
Community Connections Campaign Coordinator (July 2024-Till Now):
Collaborated with management to select appropriate NGOs for participation, established communication with NGOs to confirm their involvement, and ensured timely registration under the Community Connections Campaign (CCC). Kept staff informed about the CCC to promote active participation and organized informational sessions to engage staff with the NGOs. Ensured the timely registration of NGOs and communicated with staff promptly when the CCC opened for participation.
'Above and Beyond Awards'
'Spot Awards',