Md. Yeasin Ali
Business Operations Manager
Dhaka,Bangladesh
Summary
Results-driven Management professional with 7 years of experience in business operations, logistics management, supply chain management, and team building within diverse industries. Highly adept in planning, coordinating, and executing successful operational strategies. Track record of improving operational stability, efficiency, and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions, and achieving defined objectives.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certification
Work history
Operations manager
ShopUp
Dhaka, Bangladesh
2021.01 - Current
- Oversees and optimizes operational systems, processes, and infrastructure, leveraging technical expertise to identify and implement improvement opportunities.
- Maintained 100% LEAP Compliance and minimized discrepancies by effectively training employees on best practices, policies, and procedures (SOP).
- Managed day-to-day operations, increased operational efficiency, and maintained minimum CPS (Cost per shipment). Improved CSAT score from 48% to 83%
- Worked constructively with sales team generating new business opportunities and supporting to achieve on average of 17.32% MoM business growth.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Area operations manager
Foodpanda Bangladesh
Rajshahi, Bangladesh
2019.06 - 2021.01
- Reduced CPS (cost per shipment) from BDT 60 to 33 as part of cost optimization and improved operations by analyzing processes and customer feedback.
- Minimized delivery time from 38 minutes to 21 minutes to keep food fresh and hot upon arrival.
- Strategically scheduled and managed 465 delivery riders, 4,400 orders/day , and maintained high-performing business operations.
Sales officer
Brothers Furniture Ltd.
Rajshahi, Bangladesh
2017.08 - 2019.05
- Reviewed and improved sales performance to routinely meet or exceed targets. Recognized as the best salesman for selling BDT 83 lacs at the Dhaka International Trade Fair 2019 (DITF),
- Increased distribution sales by 13% MoM by building rapport with new and existing customers to boost client retention.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
Education
Master of Science - Geography and Environmental Studies
University of Rajshahi
Bangladesh 2017.01 - 2017.12
Bachelor of Science - Geography and Environmental Studies
University of Rajshahi
Bangladesh 2013.01 - 2016.12
Skills
- Warehouse operations
- Policies and procedures implementation
- Operations analysis
- Supply chain management
- Problem-solving
- Operations management
- Cross-functional communication
Languages
English
Upper intermediate (B2)
Certification
1. Certified Supply Chain Manager (CSCM)®
Institute: International Supply Chain Education Alliance (ISCEA).
2. Six Sigma White Belt
Institute: Aveta Business Institute.
3. Operations and Supply Chain Management.
Institute: Udemy.
Timeline
Operations manager
ShopUp
2021.01 - Current
Area operations manager
Foodpanda Bangladesh
2019.06 - 2021.01
Sales officer
Brothers Furniture Ltd.
2017.08 - 2019.05
Master of Science - Geography and Environmental Studies
University of Rajshahi
2017.01 - 2017.12
Bachelor of Science - Geography and Environmental Studies
University of Rajshahi
2013.01 - 2016.12