Yeasir Chowdhury
Private Service
Dhaka
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
12
12
years of professional experience
6
6
Certificates
2
2
Languages
Work History
Executive Director
M R Khan Tea Factory
04.2021 - Current
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored industry trends closely enabling the organization to stay ahead of emerging challenges or opportunities.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Advisory Project Manager
Northern Construction
01.2024 - Current
- Built and promoted technology solutions that transformed client supply chain functions and established direct accountability.
- Implemented data-driven solutions, resulting in improved decision-making capabilities for clients.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Spearheaded initiatives to improve internal team collaboration, ultimately enhancing overall service quality provided to clients.
- Developed a high-performance executive team for improved productivity and efficiency.
- Worked closely with product development teams to report bugs and suggest improvements based on real-world user experiences.
- Established credibility as an expert advisory leader within the company through consistent demonstration of deep knowledge about industry trends, market conditions, and emerging technologies.
User Support Technician
South Asian International Limited
03.2017 - 12.2022
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed and configured operating systems and applications.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Monitored systems in operation and quickly troubleshot errors.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by proactively maintaining hardware and software systems.
- Self-motivated, with a strong sense of personal responsibility.
Technical Support Supervisor
M R Khan Tea Estate
07.2012 - 03.2021
- Wrote strategic business plans outlining need for departmental information technology resources.
- Spearheaded initiatives aimed at reducing call volume through self-service options such as online tutorials or FAQs sections on company website.
- Collaborated with other departments for seamless integration of new products and services into existing support infrastructure.
- Led regular meetings with the team to discuss updates in technology trends, ensuring all members stayed current with industry developments.
- Mentored junior team members, providing guidance and support for their professional growth.
- Coordinated cross-functional teams to address software and hardware issues, improving overall product quality.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
BBA - Marketing
University of Science And Technology, Chittagong
Foyz Lake, Chattogram 04.2001 -
Skills
Creative Thinking
Relationship Building
Organizational Skills
Documentation And Reporting
Attention to Detail
Problem-solving aptitude
Decision-Making
Multitasking
Work Planning and Prioritization
Self Motivation
Professionalism
Information Technology Management
Certification
Construction License
Timeline
Communication Masterclass
02-2024
Learn Machine Learning with Python
02-2024
Advisory Project Manager
Northern Construction
01.2024 - Current
Construction License
01-2024
Certified Volunteerism: Connect, Engage & Develop
10-2023
Mastering Photoshop
08-2023
Fire Safety Awareness
08-2023
Executive Director
M R Khan Tea Factory
04.2021 - Current
User Support Technician
South Asian International Limited
03.2017 - 12.2022
Technical Support Supervisor
M R Khan Tea Estate
07.2012 - 03.2021
BBA - Marketing
University of Science And Technology, Chittagong
04.2001 -