ZAHANARA AKTHER DULAN DULAN
Dhaka
Overview
26
26
years of professional experience
Work History
Instructor – Computer Technology
S.S.R. Institute of Technology & Management
Dhaka, Bangladesh
01.2011 - 07.2025
- Delivered theoretical and practical instruction in computer technology subjects to students in a technical institute. Prepared and conducted classroom and laboratory sessions to ensure effective understanding of computer concepts and applications. Guided students in the use of computer hardware, operating systems, and relevant software tools. Assessed student performance through classwork, practical exercises, and examinations in line with institutional standards. Maintained classroom discipline and ensured a positive learning environment. Provided academic guidance and support to students to improve technical competence. Kept basic academic records and complied with institutional rules, discipline, and professional conduct requirements.
External Examiner Appointment
Desh Polytechnic College
Dhaka, Bangladesh
07.2018 - 07.2018
- Supported Diploma in Engineering practical examinations under Bangladesh Technical Education Board at authorized center.
Organized and facilitated 5th, 7th, and 8th semester practical exams according to board schedules.
Ensured laboratories, tools, and equipment were prepared and functional before examinations.
Coordinated with external examiners and institutional staff to uphold examination discipline.
Assisted with student attendance, exam logistics, and necessary BTEB documentation for smooth execution.
ICT Training Participant
BANBEIS (Bangladesh Bureau of Educational Information and Statistics)
Savar
11.2016 - 11.2016
- Completed 15-day ICT training program for teachers, enhancing digital teaching capabilities.
- Assisted in practical ICT training sessions to improve instructional methods.
- Practiced lesson planning utilizing ICT-based educational resources for effective delivery.
- Applied fundamental computer and software skills to support educational initiatives.
Service Engineer
Flora Telecom Limited
Dhaka
01.2001 - 06.2005
- Delivered after-sales technical service for GSM and CDMA mobile phones.
- Diagnosed hardware and software faults in mobile handsets to ensure functionality.
- Performed firmware updates, installed service packs, and unlocked phones using specialized software.
- Repaired components and replaced faulty parts per company standards.
- Conducted post-repair testing on mobile phones to verify quality.
- Prepared detailed service reports and maintained accurate repair documentation.
- Communicated repair status and technical solutions clearly to customers.
- Coordinated with suppliers and technical teams for sourcing spare parts and complex repairs.
Hardware Engineer
The Accsees Pvt. Ltd.
Dhaka
07.1999 - 12.2000
- Diagnosed and repaired desktop computers, monitors, and peripheral devices to ensure functionality.
- Identified hardware faults and replaced defective components to restore system performance.
- Performed preventive maintenance, enhancing overall system reliability.
- Installed and configured operating systems along with essential software for optimal operation.
- Resolved basic system and software performance issues to improve user experience.
- Provided technical support to customers and office users, addressing inquiries effectively.
- Assisted users with basic computer operation and troubleshooting, fostering independence.
- Maintained comprehensive records of repair work and service activities for reference.
Education
Bachelor of Electrical Engineering - BSEEE
08-2018
- Bachelor of Electrical & Electronic Engineering (BSEE)
International University of Business Agriculture and Technology (IUBAT)
Graduation: August 2018 - Completed comprehensive coursework in:
Electrical Circuits & Network Analysis
Power Systems & Electrical Machines
Electronics (Analog & Digital)
Control Systems
Microprocessors & Microcontrollers
Signal Processing - Final Year Project:
Designed and implemented an electrical/electronic system as part of the undergraduate capstone project, involving analysis, simulation, and practical implementation. - Gained hands-on experience with:
Circuit design and testing
Laboratory instruments (multimeter, oscilloscope, power supply)
MATLAB / simulation tools (if used) - Developed strong skills in:
Problem-solving and analytical thinking
Technical documentation and reporting
Team-based academic projects
Diploma In Engineering - Computer Technology
11-1998
- Completed Diploma in Engineering in Computer Technology under Bangladesh Technical Education Board
- Achieved First Division in the Diploma in Engineering examination
- Studied computer hardware, computer fundamentals, and core technical subjects related to computer systems
- Gained practical, laboratory-based technical knowledge during the diploma program
- Successfully passed the national Diploma in Engineering examination conducted by BTEB
Secondary School Certificate (SSC) - Science
08-1994
- Completed Secondary School Certificate (SSC) in Science
- Studied core subjects including Physics, Chemistry, Mathematics, and Biology
- Developed foundational knowledge in science and analytical thinking
- Successfully passed the SSC examination under Dhaka Board
Timeline
External Examiner Appointment - Desh Polytechnic College
07.2018 - 07.2018
ICT Training Participant - BANBEIS (Bangladesh Bureau of Educational Information and Statistics)
11.2016 - 11.2016
Instructor – Computer Technology - S.S.R. Institute of Technology & Management
01.2011 - 07.2025
Service Engineer - Flora Telecom Limited
01.2001 - 06.2005
Hardware Engineer - The Accsees Pvt. Ltd.
07.1999 - 12.2000
IUBAT - Bachelor of Electrical Engineering, BSEEE
Mohila Polytechnic Institute, Dhaka - Diploma In Engineering, Computer Technology
Bajitpur Razzakunnesa Girls High School - Secondary School Certificate (SSC), Science
Summary
Dedicated professional skilled in ICT-based teaching, digital learning tools, and computer hardware troubleshooting. Proven ability to enhance digital education and support technical initiatives.
Skills
- ICT-based teaching and training
- Digital learning tools
- Educational content development
- Computer hardware troubleshooting
- Device maintenance and servicing
- Firmware updates and software installation
- Operating system configuration
- Circuit analysis and design
- Analog and digital electronics
- Microprocessors and microcontrollers
- Electronic laboratory instrumentation
- Technical documentation and reporting
- Analytical problem-solving skills
- Preventive maintenance strategies
- Customer technical support
- Clear technical communication
- Team collaboration
- Answer script examiner and scrutinizer
References
References available upon request.