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ZAHID HASAN
Business Development Executive
Dhaka
Work Preference
Summary
Strategic Business Development Executive with expertise in multi-state operations and a strong track record in hiring and developing high-performance teams. Skilled in building strategic relationships and driving key initiatives, with a focus on change management and merger integration. Experienced in leading matrixed organizations and fostering effective communication across all levels.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Business Development Executive
Packly.com
09.2025 - 12.2025
- Business Development Department
- Developed and implemented strategies for merchant onboarding to drive order growth. Streamlined coordination with logistics to optimize fulfillment processes. Cultivated strong merchant relationships to facilitate e-commerce expansion. Analyzed market trends to identify and pursue new growth opportunities.
- Established robust client connections that drove increased customer satisfaction and repeat business.
- Interacted directly with customers and partners to establish strong business connections and relationships.
- Formulated bespoke solutions for clients, targeting specific needs and driving successful outcomes
Key Account Manager
Steadfast Courier Service
09.2024 - 09.2025
- Business Development Department
- Executed effective business development strategies that drove growth and expanded market presence. Cultivated long-term relationships with key clients, enhancing retention rates. Collaborated with cross-functional teams to ensure exceptional client satisfaction and service delivery.
- Facilitated consistent account assessments with clients to analyze performance, pinpoint areas for enhancement, and devise strategies for future growth.
- Assessed sales and customer data to identify trends and avenues for increased profitability.
- Evaluated market trends to uncover opportunities for expanding product offerings within key accounts.
Customer Service Representative
FIFO Tech
01.2022 - 12.2022
- Provided excellent customer support by efficiently resolving inquiries and complaints while ensuring timely assistance. Maintained accurate records and collaborated with internal teams to enhance service quality and consistently achieve high customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bss (Hon’s) - Department of Economics
ADAMJEE CANTONMENT COLLEGE
Dhaka2026
Higher Secondary Certificate (H.S.C) - Humanities
BAF SHAHEEN COLLEGE (KURMITOLA)
Dhaka2019
Secondary School Certificate (S.S.C) - Science
GHASIPARA ROKEYA BEGUM HIGH SCHOOL
Bakshiganj, Jamalpur2017
Skills
Business development
Lead generation
Sales strategy
Market Analysis
Market analysis
Customer relationship management
Marketing Management
Time Management
Teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Implemented CRM and capture strategy in 0.6 year.
- Produced 25% increase in YTD revenue on individual accounts.
- Expanded market footprint into Dhaka, driving a 25% increase in the overall customer base within 6 months..
- Increased public sector and commercial account business by 40% within 12 months by securing key institutional contracts..
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved e-commerce admin backend errors, which led to 25% faster order fulfillment and tracking.
Interests
Professional Networking
Photography/Videography
E-commerce & Tech Trends
Business Case Studies
Languages
English
Intermediate (B1)
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Urdu
Upper intermediate (B2)
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Business Development Executive
Packly.com
09.2025 - 12.2025
Key Account Manager
Steadfast Courier Service
09.2024 - 09.2025
Customer Service Representative
FIFO Tech
01.2022 - 12.2022
Bss (Hon’s) - Department of Economics
ADAMJEE CANTONMENT COLLEGE
Higher Secondary Certificate (H.S.C) - Humanities
BAF SHAHEEN COLLEGE (KURMITOLA)
Secondary School Certificate (S.S.C) - Science
GHASIPARA ROKEYA BEGUM HIGH SCHOOL