ZEHAD AHMED
IT Support Specialist
Dhaka,Rampura
Summary
Google IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. As a Google IT Support Specialist I will be able to develop innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
4
4
Certificates
Work History
Customer Relations Specialist
ZEHAD
Dhaka, Khilgaon
01.2017 - 02.2019
- Coordinated with dealers and distributors by delivering quality support and detailed educational information.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Developed, updated and organized databases to handle customer and data.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
Customer Service Agent
ZEHAD
DHAKA, UTTARA
06.2016 - 12.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Bachelor of Science -
United International University
Satarkul Vatara, Dhaka, Bangladesh 01.2020 - Current
GED -
British Council
Dhaka, Bangladesh 01.2016 - 02.2017
IGCSE O Level -
British Council
Dhaka, Bangladesh 01.2013 - 04.2014
No Degree -
DHANMONDI TUTORIAL
Dhanmondi Dhaka, Bangladesh 01.2001 - 04.2014
Skills
Technical issues analysis
Accomplishments
- Completed Google IT Support Specialist
- Completed Digital Marketing Google
- Completed Google Data Analytics
- Completed Fundamentals of Google SEO
Certification
Certified Google IT Support Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Certified Digital Marketing Google
03-2022
Certified Google Data Analytics
03-2022
Certified Google IT Support Specialist
02-2022
Bachelor of Science -
United International University
01.2020 - Current
Customer Relations Specialist
ZEHAD
01.2017 - 02.2019
Customer Service Agent
ZEHAD
06.2016 - 12.2016
GED -
British Council
01.2016 - 02.2017
IGCSE O Level -
British Council
01.2013 - 04.2014
No Degree -
DHANMONDI TUTORIAL
01.2001 - 04.2014
Similar Profiles
MD KAMRUZZAMANMD KAMRUZZAMAN
Senior Software Engineer at Velwire LtdSenior Software Engineer at Velwire Ltd
SAIMA JAHANSAIMA JAHAN
Assistant Manager at Hem Tech Apparels LtdAssistant Manager at Hem Tech Apparels Ltd
GOURAV SINGLAGOURAV SINGLA
Teaching Assistant Volunteer at SELFTeaching Assistant Volunteer at SELF