ZERIN SULTANA
Dhaka
Summary
Driven by a passion for strategic marketing communications and relationship building, I've excelled in roles at BeyondSky Management Systems Ltd, enhancing brand visibility and stakeholder engagement. Leveraging skills in project management and public relations, I've spearheaded successful promotional campaigns, demonstrating a decisive problem-solving approach and a commitment to achieving measurable results.
Overview
16
16
years of professional experience
Work History
Coordinator, Public Relations and Marketing
BeyondSky Management Systems Ltd
12.2017 - 01.2021
- Serve as a liaison between the organization and external stakeholders, including sponsors, vendors, and media partners, to ensure consistent and effective communication
- Draft and distribute internal communications to keep staff informed of PR and marketing activities related to events
- Collaborate with the event planning team to develop promotional strategies tailored to each event's target audience
- Write and edit content for various platforms, including blogs, newsletters, social media, and the organization's website, to maintain consistent messaging and tone.
- Analyze post-event feedback and marketing metrics to assess the effectiveness of promotional efforts and report findings to senior management.
- Track expenditures and report on budget performance to ensure the efficient use of resources.
- Provide support to the marketing and PR team by coordinating logistics, scheduling meetings, and handling administrative tasks.
Specialist, Market Operation Division
ROBI AXIATA LTD (www.robi.com.bd)
12.2006 - 05.2014
- Consolidated and standardized sales and service data from various departments to provide the executive team and higher management with comprehensive business insights.
- Liaised effectively with departmental staff, external organizations, vendors, and channel partners to ensure seamless operations and foster productive relationships.
- Handled diverse customer complaints, delivering prompt and effective solutions that consistently ensured high levels of customer satisfaction
- Regularly monitored and managed branch inventory, ensuring the consistent availability of essential products to meet customer demand.
- Utilized exceptional networking skills to establish and maintain strong, functional business relationships with clients, enhancing overall service delivery.
- Demonstrated proficiency in promptly addressing customers inquiries, successfully managing front-end customer interactions to meet their needs effectively.
Intern at British Council Library
BRITISH COUNCIL (www.britishcouncil.org.bd)
02.2005 - 12.2005
- Selected, developed, cataloguing and classified library resources.
- Assist readers Using library systems and specialist computer applications.
- Promote library resources to the users.
- Ensured library services meet the needs of particular groups of users (e.g. staff, postgraduate students, disabled students)
Education
English As A Second Language (ESL)
UCEDA
Boca Raton, United States02.2024
MBA - Tourism And Hospitality Management
UNIVERSITY OF DHAKA
Dhaka, Bangladesh04.2014
Master of Science - Mathematics
NATIONAL UNIVERSITY
Dhaka, Bangladesh12.2004
Bachelor of Science - Mathematics
NATIONAL UNIVERSITY
Dhaka, Bangladesh04.2002
Skills
- Strategic and Marketing Communications
- Public Relations
- Project management
- Relationship building expert
- Deadline-driven
- Fundraising & Promotional campaigns
- Event and Hospitality Management
- Decisive problem solver
- Motivated team player
TRAINING & WORKSHOPS ATTENDED
# Training on Software Testing (Quality Assurance) by PeopleNTech, Dhaka
# Professional Powerpoint and Presentation Techniques, Conducted by skill100.com.
# Advanced Business Communication for Managers, Conducted by Sapien Strategy Consulting. Dhaka.
# Workshop on Techniques to Improve Customer Services, by bdjobs.com ltd. Dhaka.
# Customer Service and Service Excellence, conducted by BRIDDHI. Dhaka.
Timeline
Coordinator, Public Relations and Marketing
BeyondSky Management Systems Ltd
12.2017 - 01.2021
Specialist, Market Operation Division
ROBI AXIATA LTD (www.robi.com.bd)
12.2006 - 05.2014
Intern at British Council Library
BRITISH COUNCIL (www.britishcouncil.org.bd)
02.2005 - 12.2005
English As A Second Language (ESL)
UCEDA
MBA - Tourism And Hospitality Management
UNIVERSITY OF DHAKA
Master of Science - Mathematics
NATIONAL UNIVERSITY
Bachelor of Science - Mathematics
NATIONAL UNIVERSITY
Similar Profiles
Mikaela VitugMikaela Vitug
UM Data Management Coordinator at Innovative Management Systems MSOUM Data Management Coordinator at Innovative Management Systems MSO
Ravi Kumar JoshwaRavi Kumar Joshwa
Associate at CGI Information Systems & Management ConsultantsAssociate at CGI Information Systems & Management Consultants
Vinay KumarVinay Kumar
Technical Program Manager and Data Engineering at DeepThought Global Management SystemsTechnical Program Manager and Data Engineering at DeepThought Global Management Systems