Microsoft office
Ziaur Rahaman
Manager
21/A, Dhanmondi-4, Dhaka
Summary
Accomplished Manager with a proven track record at Gallery Chitrak for enhancing efficiency and stakeholder relationships through effective communication and negotiation skills. Spearheaded process improvements and risk management, significantly boosting project performance. Expert in customer relations and vendor management, ensuring optimal financial and service excellence.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Manager, Projects
Gallery Chitrak
01.2021 - Current
- Identified opportunities for process improvements, implementing changes that increased efficiency across all projects.
- Implemented risk management strategies to minimize potential issues and maintain project stability.
- Streamlined project processes by implementing efficient management strategies, leading to improved overall performance.
- Developed strong relationships with stakeholders to ensure alignment of goals and expectations.
- Evaluated vendor proposals and selected appropriate partners for successful project execution.
- Managed approximately 10 incoming calls, emails and faxes per day from customers.
Manager
MUB Engineering
01.2017 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Dhaka City College
Dhaka 07.2015 - 06.2017
Bachelor of Arts - English Language And Literature
University of Dhaka
Dhaka 11.2017 - 12.2023
Skills
Marketing
Verbal and written communication
Negotiation
Sales management
Customer Relations
Vendor Management
Communication Skills
Software
Meta Business Suite
Certification
Scout
Timeline
Manager, Projects
Gallery Chitrak
01.2021 - Current
Bachelor of Arts - English Language And Literature
University of Dhaka
11.2017 - 12.2023
Manager
MUB Engineering
01.2017 - 06.2019
High School Diploma -
Dhaka City College
07.2015 - 06.2017
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