Zohayer Mahtab Ahir
Dhaka
Summary
A motivated and detail-oriented Computer Science and Engineering graduate from American International University of Bangladesh (AIUB), with a strong foundation in problem solving, communication, and customer service. Experienced in managing customer interactions and coordinating travel services through hands-on work at Aero Bangla Travels, where I consistently ensured client satisfaction and efficient service delivery. Skilled in multitasking, Artificial Intelligence, team coordination, and active listening, with a professional working proficiency in English and native fluency in Bangla. Adept at adapting to dynamic environments and committed to continuous learning and professional growth in both technical and customer-focused roles.
Overview
2
2
Languages
Work History
Customer Service Manager
Aero Bangla Travels
- Provided customer support and handled travel-related inquiries
- Assisted clients with travel bookings and service coordination
- Maintained customer satisfaction and resolved service issues
- Collaborated with team members to ensure efficient service delivery
- Duration: 6 Months
Education
Bachelor of Science (BSc) - Computer Science and Engineering
American International University of Bangladesh (AIUB)
Dhaka, Bangladesh04-2025
HSC - Science
Bangladesh International School and College
Jeddah, Saudi Arabia04-2019
SSC - Science
Dhaka Cantonment Board Adarsha Biddya Niketan
Dhaka Cantonment, Bangladesh01-2016
Skills
Microsoft Office
Time Management
Multitasking
Customer Service
Active Listening
Artificial Intelligence
Team Coordination
Hospitality Management
Communication Skills
Problem Solving
Timeline
Customer Service Manager
Aero Bangla Travels
Bachelor of Science (BSc) - Computer Science and Engineering
American International University of Bangladesh (AIUB)
HSC - Science
Bangladesh International School and College
SSC - Science
Dhaka Cantonment Board Adarsha Biddya Niketan