Zubair Ahmad Emon
Dhaka,Bangladesh
Summary
Dynamic Operations Manager with a proven track record at projectEhsan Paper Products Pvt. Ltd., excelling in supply chain coordination and team leadership. Spearheaded process improvements that enhanced productivity and reduced waste, while fostering effective communication across departments to achieve strategic goals. Committed to quality assurance and customer satisfaction.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
projectEhsan Paper Products Pvt. Ltd.
Cumilla , BD
10.2020 - 01.2026
- Managed daily operations to ensure efficient workflow and production schedules.
- Coordinated supply chain activities to optimize inventory management processes.
- Oversaw quality control measures to maintain product standards and compliance.
- Implemented process improvements to streamline production and reduce waste.
- Facilitated communication between departments to align operational objectives effectively.
- Analyzed operational data to identify trends and inform decision-making strategies.
- Led safety initiatives to promote a secure working environment for all employees.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
- Planned delivery routing, team workflows, and promotional initiatives.
- Oversaw financial management, budget management, accounting and payroll activities.
Education
BBA - Finance
Northern University of Bangladesh
Dhaka, Bangladesh 07.2006 - 06.2010
Skills
- Operations management
- Supply chain coordination
- Quality control
- Process improvement
- Data analysis
- Inventory management
- Customer relationship management
- Financial oversight
- Team leadership
- Strategic planning
- Problem solving
- Effective communication
- Performance monitoring
- Organizational management
- MS office
- Performance reporting
- Quality assurance controls
- Business development
- Customer service
- Lean manufacturing and design
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Market growth
- Customer relations specialist
- Goal attainment
- Staff development
- Corporate partnerships
- Productivity improvement specialist
- Risk management
- Policies and procedures implementation
- Market research, forecasting, and analysis
- Forecasting and scheduling
- Supply chain management
- Project leadership
- Cross-functional communications
- Procurement management
- Finance background
- Business strategy development
- Production
- Budgeting and forecasting
- Marketing
- Emergency response
- Contract administration
- Quality assurance and control
- Staff management
- Project management abilities
- Troubleshooting and problem solving
- Budget development and management
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Operations Manager
projectEhsan Paper Products Pvt. Ltd.
10.2020 - 01.2026
BBA - Finance
Northern University of Bangladesh
07.2006 - 06.2010