General Banking, Credit and Loan division
Afrin Sultana
Assistant Officer
Dhanmondi
Summary
Passionate and driven Customer Service Representative with a strong commitment to delivering exceptional service and enhancing customer satisfaction. Skilled in communication, active listening and problem-solving, with the ability to understand customer needs and provide tailored solutions. Eager to contribute to a dynamic work environment, take on new challenges, and support the success and growth of the organization.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Assistant Officer
IFIC BANK
03.2022 - Current
- Enhanced customer service by resolving inquiries and issues promptly.
- Streamlined office procedures, boosting efficiency and productivity.
- Built strong client relationships through personalized service and trust.
- Collaborated with team members to meet performance targets and drive success.
- Cross-sold banking products, supporting sales and increasing revenue.
- Improved account opening processes and customer digital banking experiences.
- Processed transactions accurately, adhering to security protocols.
- Assisted customers with online banking and educated on features.
- Maintained compliance with regulations and fraud prevention efforts.
- Delivered personalized banking advice, improving customer decision-making.
- Facilitated customer satisfaction surveys to identify areas for improvement.
- Supported branch outreach programs, boosting visibility and customer base.
- Trained new representatives, ensuring high service standards.
- Monitored accounts for security issues, enhancing trust and protection.
Education
Master of Science - Renewable Energy Technology
Institute of Energy, University of Dhaka
Dhaka, Bangladesh 04.2001 -
Bachelor of Science - Electrical And Electronics Engineering
American International University Bangladesh (AIUB
Dhaka, Bangladesh 04.2001 -
HSC - Science
CHITTAGONG GOVT. WOMEN'S COLLEGE
Chittagong, Bangladesh 04.2001 -
SSC - Science
Agrabad Balika Bidyalay
Chittagong, Bangladesh 04.2001 -
Skills
Customer service excellence & CRM
Conflict resolution & problem-solving
Effective communication (English & Bangla fluency)
Sales proficiency & business development
Analytical thinking & data management
Client confidentiality & regulatory compliance
Team collaboration & interpersonal skills
Adaptability under pressure
MS Office & banking software proficiency
Financial product sales & transaction processing
Record keeping & report preparation
Market awareness & customer needs analysis
Decision-making & self-motivation
Personal Information
- Looking For: Banking Sector Job
- Available: Full Time
- Date of Birth: 12/08/92
- Gender: Female
- Nationality: Bangladeshi
- Marital Status: Unmarried
- Religion: Islam
Interests
Software
Core Banking Software
Microsoft office
Extracurricular Activities
Learning new things and skills, Reading about technology and innovation, Exploring different cultures and languages, Personal development and online courses, Traveling and Exploring new places.
Affiliations
Ex Member of Energy Club, Institute of Energy.
Ex Member of ESAB AIUB Student Branch.
Certification
Induction Training
Additional Information
Foreign remittance, ICT security awareness, Operations in Customer Experience System, Online Tax return submission, Islamic Banking, Utility bill collection (DPDC,WASA,TITAS), Distributor payment collection
Disclaimer
I, Afrin Sultana, hereby declare that the above-furnished information is true to the best of my knowledge and belief.
Timeline
Training on Credit Management
12-2023
Basic of Banking including Uposakha operation (General Banking)
09-2022
Anti Money Laundering
04-2022
Assistant Officer
IFIC BANK
03.2022 - Current
Induction Training
03-2022
Master of Science - Renewable Energy Technology
Institute of Energy, University of Dhaka
04.2001 -
Bachelor of Science - Electrical And Electronics Engineering
American International University Bangladesh (AIUB
04.2001 -
HSC - Science
CHITTAGONG GOVT. WOMEN'S COLLEGE
04.2001 -
SSC - Science
Agrabad Balika Bidyalay
04.2001 -