Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Software
Extracurricular Activities
Affiliations
Certification
Additional Information
Disclaimer
Timeline
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Afrin Sultana

Afrin Sultana

Assistant Officer
Dhanmondi

Summary

Passionate and driven Customer Service Representative with a strong commitment to delivering exceptional service and enhancing customer satisfaction. Skilled in communication, active listening and problem-solving, with the ability to understand customer needs and provide tailored solutions. Eager to contribute to a dynamic work environment, take on new challenges, and support the success and growth of the organization.

Overview

3
3
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Assistant Officer

IFIC BANK
03.2022 - Current
  • Enhanced customer service by resolving inquiries and issues promptly.
  • Streamlined office procedures, boosting efficiency and productivity.
  • Built strong client relationships through personalized service and trust.
  • Collaborated with team members to meet performance targets and drive success.
  • Cross-sold banking products, supporting sales and increasing revenue.
  • Improved account opening processes and customer digital banking experiences.
  • Processed transactions accurately, adhering to security protocols.
  • Assisted customers with online banking and educated on features.
  • Maintained compliance with regulations and fraud prevention efforts.
  • Delivered personalized banking advice, improving customer decision-making.
  • Facilitated customer satisfaction surveys to identify areas for improvement.
  • Supported branch outreach programs, boosting visibility and customer base.
  • Trained new representatives, ensuring high service standards.
  • Monitored accounts for security issues, enhancing trust and protection.

Education

Master of Science - Renewable Energy Technology

Institute of Energy, University of Dhaka
Dhaka, Bangladesh
04.2001 -

Bachelor of Science - Electrical And Electronics Engineering

American International University Bangladesh (AIUB
Dhaka, Bangladesh
04.2001 -

HSC - Science

CHITTAGONG GOVT. WOMEN'S COLLEGE
Chittagong, Bangladesh
04.2001 -

SSC - Science

Agrabad Balika Bidyalay
Chittagong, Bangladesh
04.2001 -

Skills

Customer service excellence & CRM

Personal Information

  • Looking For: Banking Sector Job
  • Available: Full Time
  • Date of Birth: 12/08/92
  • Gender: Female
  • Nationality: Bangladeshi
  • Marital Status: Unmarried
  • Religion: Islam

Interests

General Banking, Credit and Loan division

Software

Core Banking Software

Microsoft office

Extracurricular Activities

Learning new things and skills, Reading about technology and innovation, Exploring different cultures and languages, Personal development and online courses, Traveling and Exploring new places.

Affiliations

Ex Member of Energy Club, Institute of Energy.

Ex Member of ESAB AIUB Student Branch.

Certification

Induction Training

Additional Information

Foreign remittance, ICT security awareness, Operations in Customer Experience System, Online Tax return submission, Islamic Banking, Utility bill collection (DPDC,WASA,TITAS), Distributor payment collection

Disclaimer

I, Afrin Sultana, hereby declare that the above-furnished information is true to the best of my knowledge and belief.

Timeline

Training on Credit Management

12-2023

Basic of Banking including Uposakha operation (General Banking)

09-2022

Anti Money Laundering

04-2022

Assistant Officer

IFIC BANK
03.2022 - Current

Induction Training

03-2022

Master of Science - Renewable Energy Technology

Institute of Energy, University of Dhaka
04.2001 -

Bachelor of Science - Electrical And Electronics Engineering

American International University Bangladesh (AIUB
04.2001 -

HSC - Science

CHITTAGONG GOVT. WOMEN'S COLLEGE
04.2001 -

SSC - Science

Agrabad Balika Bidyalay
04.2001 -

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Afrin SultanaAssistant Officer