Summary
Overview
Work History
Education
Skills
Extra-Curricular & Volunteer Experiences
Certification
Interests
Timeline
CustomerServiceRepresentative
Ariful Islam Shifath

Ariful Islam Shifath

Branch Manager
Chittagong,Bangladesh

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

2
2
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
4
4
Languages

Work History

Branch Manager

Graduate Resources Enhancing Center (GREC)
Chattogram
03.2022 - Current
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.

Office Admin

Al-Amin Institute
Chittagong
03.2021 - 02.2022
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Organized, facilitated and participated in community service efforts.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Data Entry Operator

XiT Bangladesh
Chittagong
03.2020 - 02.2021
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Sent completed entries for evaluation and final approval.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Maintained files, records and chronologies of entry activities.
  • Completed data entry tasks with accuracy and efficiency.
  • Accurately handled data entry for 29 clients into company-based software.

Education

Bachelor of Arts - Islamic Studies

University Of Chittagong
01.2018 - 10.2022

Higher Secondary Certificate (H.S.C) - Humanities

Jameya Ahmadia Sunnia Alia Kamil Madrassah
06.2015 - 08.2017

Secondary School Certificate (S.S.C) - Humanities

Jameya Ahmadia Sunnia Alia Kamil Madrassah
01.2013 - 04.2015

Skills

    Human resources knowledge

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Extra-Curricular & Volunteer Experiences

  • Served as "General Volunteer" at Bidyanondo for two years.
  • Served as "Head of Public Relations" at Third Eye for two years.
  • Served as "Volunteer" at Bangladesh Youth Leadership Center in BYLC Running for purpose.
  • Served as "Trainer & Assessor" at Third Eye Human Resource & Development.
  • Participated in "Building Bridges Through Leadership" at Bangladesh Youth Leadership Center.
  • Participated in "Youth Leadership Summit" at Bangladesh Youth Leadership Center.

Certification

BTEB Certified Trainer & Assessor

Interests

Entrepreneurship

Business Analytics

Human Resources Management

Digital Marketing

Public Relations

Research & Development

Timeline

Branch Manager

Graduate Resources Enhancing Center (GREC)
03.2022 - Current

BTEB Certified Trainer & Assessor

06-2021

Office Admin

Al-Amin Institute
03.2021 - 02.2022

BTEB Certified Computer Operator

02-2021

Data Entry Operator

XiT Bangladesh
03.2020 - 02.2021

Youth Leadership Summit

06-2019

Building Bridges Through Leadership

05-2019

Bangladesh Small and Cottage Industries Corporation

05-2019

Chittagong University Debating Society

05-2018

English Olympiad

03-2018

Bachelor of Arts - Islamic Studies

University Of Chittagong
01.2018 - 10.2022

Higher Secondary Certificate (H.S.C) - Humanities

Jameya Ahmadia Sunnia Alia Kamil Madrassah
06.2015 - 08.2017

Secondary School Certificate (S.S.C) - Humanities

Jameya Ahmadia Sunnia Alia Kamil Madrassah
01.2013 - 04.2015
Ariful Islam ShifathBranch Manager