Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Interests
Work Availability
Timeline
Hasan Rashed Hadi

Hasan Rashed Hadi

Customer Services Superintendent
House No.21, Road No.03, Sector No.09, Uttara Model Town, Dhaka
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dynamic The AIRPORT SERVICES SUPERINTENDENT/DUTY MANAGER (retired) is always looking for new challenges and chances to progress professionally. Hardworking supervisor with a diverse career, including 21 years as a supervisor of customer service. Passengers were the primary focus, along with load control and the ramp supervisor. Streamlining operations to improve organizational effectiveness in the operational work area and a readiness to work a flexible schedule were other priorities.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

26
26
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Airport Services Superintendent/Duty Manager

Thai Airways International PCL
Dhaka
2000.11 - 2022.03
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Supervising GHA staff during flight operation days at check-in counter area. Issuing excess baggage ticket, MPD-MCO's/EMD revenue generated around USD 60,000 each year.
  • Monitoring GHA Ramp / Load control staff regular performance that deals with in an average CGO 15,000 KG/flight and Cross-Checking Load Instruction Report issued & followed correctly as per TG standard.
  • Together with other team members who are on duty, ensuring general safety and security of aircraft.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Mentored and supported junior staff members to apply best practices and follow procedures.

Accounts Officer

IBM-ACE, Interglobal, Business Systems Ltd
Dhaka
1999.06 - 2000.09
  • Input vendor payments and updated accounts to reflect new balances.
  • Maintaining over 200 student’s records and average USD 24,000/Year cash register updating.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction

Sales Officer

ISPI Travels LTD/BTI Bangladesh
Dhaka
1997.02 - 1999.01
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.
  • Makings reservation around 50/day & issuing manual Air tickets of different 05 carriers/ airlines
  • Preparing tour package for general and around 20 corporate customers.

Sales Executive

Dinners World Travels
Dhaka
1995.10 - 1997.01
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Makings reservations around 30/day & issuing manual Air tickets of different 03 carriers/ airlines.
  • Preparing manual sales reports of different 03 carriers/airlines

Education

Bachelor of Commerce (B.Com) - Accounting And Business Management

Govt. Titumir College, Dhaka University, Bangladesh
1990.12 - 1992.01

Higher Secondary Certificate (H.S.C) - Science Education

Tejgaon College, Dhaka Board, Bangladesh
1985.12 - 1987.01

Secondary School Certificate (S.S.C) - Science Education

C.A.A.B Staff Welfare High School, Dhaka Board, Bangladesh
1983.12 - 1985.01

Skills

Safety-orientedundefined

Accomplishments

1. Thai Airways training Centre, Bangkok, Thailand

  • Customer Services Excellence (25th–27th June,2018)
  • Dangerous Goods Regulations for Supervisor(05th–0thMarch, 2016)
  • Aviation Security for Supervisor (05th–25th May, 2015)
  • Brush-up Load Control (20th– 30th April, 2014)
  • Basic Flight Operation (02nd– 11th August, 2011)
  • World Tracer Management (18th–26th August, 2008)
  • Aviation Security (21st– 23rd August, 2006)
  • Basic Load Control (01st–10th November, 2004)
  • Load Control, Passenger Aircraft (31st Oct–11th Nov, 2003)
  • Passenger Ground Service (21st July– 01st August, 2003)
  • General Course I & II (20th– 31st August, 2001)

2. The Department of Homeland Security, U.S. Embassy, Dhaka

  • Fraudulent Document Detection (2001, 2002 & 2004.)

3. Bangladesh Parjatan Corporation's National Tourism Organization (Hotel & Tourism Training Institute), Dhaka conducted by the ILO as support of a UNDP project in 1992.

  • Travel Agency & Tour Operations (15 weeks duration course)

4. Concept Computer Network, Dhaka

  • Computer Programming using BASIC language (13thJul – 15thAug, 1991)

5. Recommendation letter

  • H.E Harry K Thomas Jr., Ambassador of the United States of America, Dhaka, Bangladesh, wrote a letter of appreciation and commendation in 2005 for the dedication to the professional responsibilities.

Affiliations

26 (Twenty-Six) years.

Additional Information

Father's Name : Late Abdul Hadi

Ex-Director ATS/AERO (Retired)

Civil Aviation Authority of Bangladesh, Dhaka

Mother's Name : Late Sayeda Jahanara Hadi

Nationality : Bangladeshi

Marital Status : Married

Date of Birth : April 30, 1970 (Dhaka).

Interests

Watching Television News

Travelling

Playing Chess.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Airport Services Superintendent/Duty Manager - Thai Airways International PCL
2000.11 - 2022.03
Accounts Officer - IBM-ACE, Interglobal, Business Systems Ltd
1999.06 - 2000.09
Sales Officer - ISPI Travels LTD/BTI Bangladesh
1997.02 - 1999.01
Sales Executive - Dinners World Travels
1995.10 - 1997.01
Govt. Titumir College - Bachelor of Commerce (B.Com), Accounting And Business Management
1990.12 - 1992.01
Tejgaon College - Higher Secondary Certificate (H.S.C), Science Education
1985.12 - 1987.01
C.A.A.B Staff Welfare High School - Secondary School Certificate (S.S.C), Science Education
1983.12 - 1985.01

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Hasan Rashed HadiCustomer Services Superintendent