Joy Baroi
Flat: 05-01, T1, B2, Bijoy Rakeen City, Mirpur 13, Dhaka
Summary
Dedicated Senior Officer with 2 years of experience in customer service, visa application processing, and data accuracy. Holds a Bachelor's in International Tourism and Hospitality Management, with strong adaptability, communication, and coordination skills. Seeking to contribute expertise to a dynamic organization and support continuous improvement through dedication and learning.
Overview
6
6
years of professional experience
Work History
Senior Officer
Thailand Visa Application Center, Saimon Global
2022.03 - Current
- Handling customer service by providing information, receiving and checking visa applications, and ensuring data accuracy through verification, scanning, and quality control.
- Managing passport delivery, embassy collections, and generating reports on processing activities.
Trainee (Front Office Department)
Six Seasons Hotel
Dhaka
2019.06 - 2019.09
- Welcomed and checked in/out guests, provided necessary information, and ensured excellent service throughout their stay.
- Managed SPA reception, took bookings, handled complaints, and coordinated pool and transportation bookings while maintaining accurate guest records.
Trainee (Food and Beverage Service)
Long Beach Suites
Dhaka
2018.05 - 2018.08
- Arranged banquet halls for events, took and placed guest orders, and ensured tables and buffet platforms were clean and well-maintained.
- Focused on delivering the best guest experience by maintaining a high standard of service and cleanliness.
Education
Bachelor of International Tourism and Hospitality Management -
Primeasia University
12.2022
Business Studies -
Notre Dame College
Dhaka02.2016
Business Studies -
Mirpur Adarsha High School
Dhaka02.2014
Skills
- Adaptability
- Flexibility
- Team Work
- Communication
- Customer Service
- Hospitality
- Visa Processing
Accomplishments
- Best Presenter
Department of ITHM, Primeasia University
2018 and 2019
Awarded for exceptional presentation skills during academic events.
- Best Congress Man
The Salvation Army, Youth Congress (Bangladesh)
2012
Awarded for leadership and participation in the largest youth congress in Bangladesh,
References
- Syeda Fariha Rahman, Manager (Operations), Thailand Visa Application Center, Saimon Global, +880 1673-332929, fariharahman@thaivisabd.com
- Mohammed Mosaraf Hossain, Department Head (Acting), ITHM, Primeasia University, Dhaka, +8801715-393965, mmhossain1108@gmail.com
Timeline
Senior Officer
Thailand Visa Application Center, Saimon Global
2022.03 - Current
Trainee (Front Office Department)
Six Seasons Hotel
2019.06 - 2019.09
Trainee (Food and Beverage Service)
Long Beach Suites
2018.05 - 2018.08
Bachelor of International Tourism and Hospitality Management -
Primeasia University
Business Studies -
Notre Dame College
Business Studies -
Mirpur Adarsha High School
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