Open To Work
MD REZOANUL ISLAM
OFFICE INHARGE ( AGENT BANKING UNIT )
MEHERPUR,KHULNA
Summary
Accomplished professional with a strong background in office and business administration, compliance management, and strategic planning. Exceptional skills in data analysis, staff supervision, and digital literacy contribute to a proven track record of delivering customer service excellence and fostering robust relationships. Recognized for a commitment to leveraging these competencies to enhance organizational success and operational efficiency. Eager to apply expertise in dynamic environments that prioritize innovation and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
INCHARGE ( AGENT BANKING SERVICES )
ISLAMI BANK BANGLADESH PLC
AMJHUPI, MEHERPUR, BANGLADESH
07.2020 - Current
- Established strong relationships with key clients, enhancing brand loyalty and modernising communication channels with new technology tools.
- Streamlined customer service by implementing new procedures and protocols.
- Facilitated customer service best practices sessions, increasing customer engagement levels to 50 or more.
Management assistant
MUNSHI IT
AMJHUPI, MEHERPUR, BANGLADESH
01.2021 - Current
- Managed scheduling and meeting arrangements, enhancing office efficiency by 10%.
- Streamlined communication flow by effectively managing emails and phone calls.
- Resolved operational setbacks through proactive problem-solving strategies and utilisation of CRM tools for customer interaction management.
Assistant Manager ( CUSTOMER SERVICE & ADMIN )
BONDHON CLINIC AND DIAGNOSTIC CENTER LTD.
CHATMOHOR, PABNA, BANGLADESH
12.2017 - 06.2020
- Enhanced staff productivity through comprehensive training programmes and streamlined administration for efficient daily operations.
- Reduced inventory loss, contributing to a 10% improvement in profit margins.
- Maintained health and safety compliance, ensuring a safe working environment for all staff members.
Executive officer
MAATI PROPERTIES LTD.
Dhaka, BANGLADESH
07.2014 - 11.2016
- Established strong relationships with key industry players to expand business reach at least 15%.
- Enhanced corporate image through professional customer interactions, fostering positive brand perception.
- Developed customer loyalty via excellent customer service, resulting in increased repeat business.
Customer relationship officer
OBOYOB SOFTWARE DEVELOPEMENT COMPANY
MEHERPUR, BANGLADESH
01.2013 - 06.2014
- Cultivated strong customer relationships to enhance understanding of needs.
- Maintained regular communication with 25 key clients to ensure high-quality customer service.
Education
Master of Business Administration - BUSINESS STUDIES
SOUTHERN UNIVERSITY BANGLADESH
BANGLADESH12-2013
Bachelor of Business Administration - BUSINESS STUDIES
AMERICA BANGLADESH UNIVERSITY
BANGLADESH12-2012
HIGHER SECENDARY CERTIFICATE - SCIENCE
MEHERPUR GOVERNMENT COLLEGE
MEHERPUR09-2008
SECONDARY SCHOOL CERTIFICATE - SCIENCE
MEHERPUR GOVERNMENT HIGH SCHOOL
MEHERPUR05-2004
DIPLOMA IN HOMEOPATHIC MEDICINE AND SURGERY - DIPLOMA IN HOMEOPATHIC MEDICINE AND SURGERY
BANGLADESH HOMEOPATHIC BOARD
BANGLADESHL.H.M.P. - LICENTIAL HOMEOPATHIC MEDICAL PRACTITIONER
MEHERPUR HOMEOPATHIC PARAMEDICAL COLLEGE & HOSPITA
MEHERPUR09-2024
LMFPA OF ALLOPATHY - LOCAL MEDICAL AND FAMILY PLANNING ASSISTANT COURSE OF ALLOPATHY
SIT MEDICAL TECHNOLOGY & DENTAL COLLEGE
BANGLADESH12-2023
PROGRAMMER - DATABASE PROGRAMMING
BANGLADESH TECHNICAL EDUCATION BOARD
BANGLADESH12-2004
Skills
- Office administration
- Customer engagement
- Strategic planning
- Administrative tasks
- Relationship building
- Documentation and recordkeeping
- Adaptability and flexibility
- Teamwork and collaboration
- Multitasking Abilities
Languages
Bengali
Native
English
Upper intermediate
Hindi
Intermediate
Urdu
Intermediate
Accomplishments
Fintech award from Islami Bank Bangladesh PLC
Certification
*Foundation training course for Agent Employee from ( IBTRA ) Islami Bank Training and Research Academy
Affiliations
- Travelling, sporting and researching
Freelancer
Experienced in website design such as html, css, wordpress
Timeline
Management assistant
MUNSHI IT
01.2021 - Current
INCHARGE ( AGENT BANKING SERVICES )
ISLAMI BANK BANGLADESH PLC
07.2020 - Current
Assistant Manager ( CUSTOMER SERVICE & ADMIN )
BONDHON CLINIC AND DIAGNOSTIC CENTER LTD.
12.2017 - 06.2020
Executive officer
MAATI PROPERTIES LTD.
07.2014 - 11.2016
Customer relationship officer
OBOYOB SOFTWARE DEVELOPEMENT COMPANY
01.2013 - 06.2014
Bachelor of Business Administration - BUSINESS STUDIES
AMERICA BANGLADESH UNIVERSITY
HIGHER SECENDARY CERTIFICATE - SCIENCE
MEHERPUR GOVERNMENT COLLEGE
SECONDARY SCHOOL CERTIFICATE - SCIENCE
MEHERPUR GOVERNMENT HIGH SCHOOL
DIPLOMA IN HOMEOPATHIC MEDICINE AND SURGERY - DIPLOMA IN HOMEOPATHIC MEDICINE AND SURGERY
BANGLADESH HOMEOPATHIC BOARD
L.H.M.P. - LICENTIAL HOMEOPATHIC MEDICAL PRACTITIONER
MEHERPUR HOMEOPATHIC PARAMEDICAL COLLEGE & HOSPITA
LMFPA OF ALLOPATHY - LOCAL MEDICAL AND FAMILY PLANNING ASSISTANT COURSE OF ALLOPATHY
SIT MEDICAL TECHNOLOGY & DENTAL COLLEGE
PROGRAMMER - DATABASE PROGRAMMING
BANGLADESH TECHNICAL EDUCATION BOARD
Master of Business Administration - BUSINESS STUDIES
SOUTHERN UNIVERSITY BANGLADESH