MD.RIFAT HOSSAIN - Jr.Engineer: NOC & Support - Royal Green Limited ( PacENeT )

Summary

Experienced professional with a focus on customer service and effective multitasking. Recognized NOC support engineer known for exceptional productivity and timely task execution. Expertise in network performance monitoring and incident resolution. Excellent communication and collaboration skills drive optimal network performance and support quality.

Overview

2

years of professional experience

Work History

Jr.Engineer: NOC & Support

Royal Green Limited ( PacENeT )

Dhaka, Bangladesh

02.2024 - Current

Facilitated technical support for clients experiencing logical and physical network connectivity issues.
Oversaw monitoring of client data and internet activities to guarantee peak performance.
Streamlined LAN network operations for greater efficiency.
Addressed escalated customer challenges using phone and remote access, collaborating with appropriate teams.
Adhered to online ticketing system protocols in technical support initiatives.
Implemented installation, configuration, and maintenance of networking devices including MikroTik routers and ZTE switches.
Conducted initial IT troubleshooting to rectify connectivity issues across multiple platforms.
Configured ONTs/ONUs monitoring profiles along with interface VLANs for effective data service provision.
Troubleshooted existing access control and CCTV installations to identify faults or malfunctions.
Installed CCTV camera systems including IP cameras, analog cameras and digital video recorders.
Provided technical support for hardware and software issues across multiple devices.

Education

Diploma in Engineering - Computer Technology

National Polytechnic Institute

Dhaka

Business Statistics

Rampura Ekramunnesa Boy`s High School