Mushfika Narjish
Business Development
Dhaka, Dhaka
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer-focused professional with successful six years career in Business development sector. Dynamic successful applying Market Analysis and Strategic planning in busy business environment.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Sr. Executive, Business Development
Maritime Entrepreneurs Pte. Ltd.
Dhaka, Dhaka
06.2020 - Current
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Searching, evaluating, and proposing the management of viable international business opportunities
- Provided positive first impressions to welcome existing, new, and potential customers.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Designing and implementing of own sales and marketing strategies in capturing international markets
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed effective business strategies to capitalize on emerging market trends.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
Customer Service Executive
Connell Bangladesh
Dhaka, Dhaka
01.2017 - 05.2020
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MBA - Marketing
University of Dhaka
Dhaka, Bangladesh 09.2018 - 06.2022
Master of Science - Physics
Shahjalal University of Science & Technology
Sylhet , Bangladesh 05.2014 - 11.2015
Bachelor of Science - Physics
Shahjalal University of Science & Technology
Sylhet, Bangladesh 01.2010 - 04.2014
Skills
Market Analysis and Research
Additional Information
I love to engage myself into Volunteering works. Collaborative Teamwork: Collaborate with internal teams, including sales, marketing, and product development, to align business development strategies with overall company goals. Some of my key activities during university and Job life:
• Former Member of SUSTCC (SUST Career Club) of Shahjalal University of Science & Technology
• Worked as a volunteer in various events organized by Shahjalal University of Science and Technology along with the Physics Department and also worked as active member for the of Physics Olympiad at every year.
• Affiliated with club activities at Shahjalal University of Science & Technology like Different organizational week, Entrepreneurship Development forum (EDF), Skill development Program.
Hobbies
Reading, Cooking or Baking, Cycling , Sports , Traveling & Gardening
Timeline
Sr. Executive, Business Development
Maritime Entrepreneurs Pte. Ltd.
06.2020 - Current
MBA - Marketing
University of Dhaka
09.2018 - 06.2022
Customer Service Executive
Connell Bangladesh
01.2017 - 05.2020
Master of Science - Physics
Shahjalal University of Science & Technology
05.2014 - 11.2015
Bachelor of Science - Physics
Shahjalal University of Science & Technology
01.2010 - 04.2014
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