Hi, I’m
Rifat Hossain
Dhaka, Bangladesh.
Summary
Experienced professional with a focus on customer service and effective multitasking. Recognized NOC support engineer known for exceptional productivity and timely task execution. Expertise in network performance monitoring and incident resolution. Excellent communication and collaboration skills drive optimal network performance and support quality.
Overview
2
years of professional experience
Work History
Royal Green LimitedDhaka
JR. ENGINEER: NOC & SUPPORT
02.2024 - Current
Job overview
- Facilitated technical support for clients experiencing logical and physical network connectivity issues.
- Oversaw monitoring of client data and internet activities to guarantee peak performance.
- Streamlined LAN network operations for greater efficiency.
- Addressed escalated customer challenges using phone and remote access, collaborating with appropriate teams.
- Adhered to online ticketing system protocols in technical support initiatives.
- Implemented installation, configuration, and maintenance of networking devices including MikroTik routers and ZTE switches.
- Conducted initial IT troubleshooting to rectify connectivity issues across multiple platforms.
- Configured ONTs/ONUs monitoring profiles along with interface VLANs for effective data service provision.
- Troubleshooted existing access control and CCTV installations to identify faults or malfunctions.
- Installed CCTV camera systems including IP cameras, analog cameras and digital video recorders.
- Provided technical support for hardware and software issues across multiple devices.
- PacENeT
Education
National Polytechnic Institute
Diploma in Engineering from Computer Technology
University Overview
Rampura Ekramunnesa Boy`s High School
Business Statistics
01.2019
University Overview
GPA: 2.72
Skills
- Network analysis and troubleshooting
- Technical assistance and customer service
- IT problem-solving and remote access solutions
- Operating systems expertise: macOS, Linux, Windows
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint
- Networking technologies: LAN/WAN/MAN, TCP/IP, VPN
- Ethernet configuration and router setup
- CCTV system installation and maintenance
- Access control technology
- IP camera setup and management
- Hardware installation services
Personal Information
Personal Information
- Father's Name: Md. Mohsin
- Mother's Name: Mst. Rekha Begum
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Single
- Religion: Islam
Timeline
JR. ENGINEER: NOC & SUPPORT
Royal Green Limited
02.2024 - Current
National Polytechnic Institute
Diploma in Engineering from Computer Technology
Rampura Ekramunnesa Boy`s High School
Business Statistics