SAJIB BANIK CHOWDHURY
Reservation
Dhaka,13
Summary
Successful Executive with demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
9
9
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
Senior Officer
Akij Expeditions Ltd-A concern of AKIJ GROUP
Dhaka, 13
1 2019 - Current
- Provide exceptional customer service by promptly responding to inquiries and resolving any issues or changes in travel plans.
- Develop comprehensive travel itineraries that meet the specific needs and preferences of business travelers.
- Monitor and manage travel budgets for corporate clients, ensuring cost-effective travel arrangements.
- Follow up with clients to confirm travel arrangements and provide additional assistance as needed.
- Experience with online reservation systems for airlines demonstrated.
- Establish and preserve enduring connections with clients in order to take advantage of future business prospects.
- Possess excellent knowledge of reservation and ticketing systems.
- In accordance with booking regulations, issue, reissue, refund, and manage travel tickets.
- Maintain accurate and up-to-date records of travel bookings, client preferences, and transaction details.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities
- Implemented innovative process improvements that enhanced productivity and reduced operational costs
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company
- Coached junior team members, fostering professional growth and improving overall team performance
Executive Officer
Suma International Services
07.2016 - 12.2018
- Respond to customer inquiries via phone, email, and in person regarding travel reservations, ticketing, and general travel information.
- Handle ticket exchanges, cancellations, and rebooking requests promptly and efficiently.
- Ensure compliance with airline policies, fare rules, and regulations when processing tickets.
- Inform customers of special promotions, discounts, and travel packages.
- Follow up with customers to confirm bookings and provide post-booking assistance.
- Coordinate with airlines, hotels, and other service providers to confirm and update reservations as needed.
Travel Consultant
Air Express Travel & tour(uk) Ltd.
Dhaka, 13
03.2015 - 06.2016
- Answer incoming calls from customers regarding travel inquiries, bookings, and reservations.
- Assist customers in planning and booking their travel itineraries..
- Provide information on travel destinations, accommodations, transportation options, and travel packages.
- Worked closely with clients to understand unique needs and meet specific travel desires
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
Education
Master of Business Administration (MBA) - Management
Jagannath University
Dhaka 01.2016 - 04.2018
Bachelor of Commence - Business Studies
National University
Dhaka, Bangladesh 01.2012 - 12.2015
HSC - Business Studies
Notre Dame College
Dhaka 01.2005 - 06.2007
SSC - Business Studies
St. Gregory``S High School
Dhaka 01.1995 - 05.2005
Certificate Course - Tour Guide & Travel Agency Operations
National Hotel & Tourism Training Institute(NHTTI)
Dhaka 02.2013 - 08.2013
Diploma - Diploma in Computer Science And Application
Institute Of Science And Information Technology
Dhaka 01.2014 - 07.2015
Skills
Team Bonding
Documentation And Reporting
Corporate Communications
Strategic Direction
Time Management
Team Collaboration
Problem-Solving
Excellent Communication
Organizational Skills
Multitasking Abilities
Personal Information
- Looking For: Mid Level Job
- Available: Full Time
- Preferred Job Category: Marketing/Sales, HR/Org. Development, Hospitality/ Travel/ Tourism
- Preferred District: Anywhere in Bangladesh.
- Preferred Organization Types: Embassies/Foreign Consulate, Airline, Travel Agent
- Father's Name: Satyendra Banik Chowdhury
- Mother's Name: Swapna Rani Banik
- Date of Birth: 03/05/1989
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Hinduism
Current Location
Dhaka
References
- Jayanta Banik, Regional Sales Manager, Unilever Bangladesh Limited, Chattogram, 01755691262, ad-audit@bba.gov.bd, Relative
- Titu Chowdhury, Assistant director, Bangladesh Bridge Authority, Dhaka, 01700716404, Family Friend
Training
- Leadership Training, Akij Group, Bangladesh, Dhaka, 2019, 02 Days
- Customer Centricity Training, KASH consultancy firm, Bangladesh, 2017, 03 Days
- Fire safety and First Aid Training, BD jobs Training Centre, Bangladesh, Dhaka, 2016, 02 Days
- GDS, GALILEO BANGLADESH LTD., Bangladesh, Dhaka, 2014, 5 Days
- DIPLOMA IN COMPUTER SCIENCE AND APPLICATION, Institute Of Science and Information Technology (ISIT), Bangladesh, Dhaka, 2014, 1.5 Years
- Tour Guide & Travel Agency Operations, National Hotel & Tourism Training Institute(NHTTI), Bangladesh, Dhaka, 2013, 06 Months
Timeline
Executive Officer
Suma International Services
07.2016 - 12.2018
Master of Business Administration (MBA) - Management
Jagannath University
01.2016 - 04.2018
Travel Consultant
Air Express Travel & tour(uk) Ltd.
03.2015 - 06.2016
Diploma - Diploma in Computer Science And Application
Institute Of Science And Information Technology
01.2014 - 07.2015
Certificate Course - Tour Guide & Travel Agency Operations
National Hotel & Tourism Training Institute(NHTTI)
02.2013 - 08.2013
Bachelor of Commence - Business Studies
National University
01.2012 - 12.2015
HSC - Business Studies
Notre Dame College
01.2005 - 06.2007
SSC - Business Studies
St. Gregory``S High School
01.1995 - 05.2005
Senior Officer
Akij Expeditions Ltd-A concern of AKIJ GROUP
1 2019 - Current
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