SHARMIN KHANDAKER
Dhaka
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
Social Islami Bank PLC
10.2020 - Current
As a Customer Service Executive at Social Islami bank PLC in Bangladesh, I am responsible for providing exceptional customer service to clients through various channels such as phone, email, and in-person interactions. I worked closely with the bank's products and services to address customer inquiries, resolve issues, and ensure overall satisfaction.
- Managed high volume of customer inquiries
- Developed strong knowledge of bank's products
- Trained new employees on customer service procedures
- Monitored and maintained customer service metrics
Customer Service Executive
The City Bank PLC
03.2019 - 10.2020
As a Customer Service Executive at The City Bank PLC in Bangladesh from March 2019 to October 2020, I was responsible for providing exceptional customer service to clients and handling their inquiries and concerns with efficiency and professionalism.
- Managed high volume of customer calls and emails
- Assisted customers with account inquiries and transactions
- Resolved escalated customer complaints
- Conducted customer satisfaction surveys
- Collaborated with other departments to ensure timely resolution of issues
Customer Service Manager
Grameenphone LTD
08.2015 - 12.2017
Provide Customer service, Inbound & outbound service , Line service , bill pay, digital channel, digital marketing etc.
Education
Bachelor of Law - LAW
Manarat International University
Dhaka, Bangladesh12-2018
HSC - Business Studies
Dhaka City College
Dhaka, Bangladesh01-2011
SSC - Business Studies
Bangla Bazar Govt Girls High School
Dhaka, Bangladesh01-2009
Skills
- Quality assurance
- Time management
- Team collaboration
- Customer satisfaction
- Goal orientation
- Documentation and reporting
- Relationship building
- Complaint resolution
- Active listening
- Customer support
- Multitasking and organization
- Written and oral communication
- Sales and upselling
Languages
Bengali
Native language
English
Advanced
C1
Additional Information
Personal Details
Father's Name :Khandaker Shah Alam
Mother's Name : Ferdose Begum
Date of Birth : 8.01.1992
Gender : Female
Marital status : Married
Nationality : Bangladeshi
Blood Group : A+
Religion : Islam
Present Address : 68 No Hrishikesh Das Road ,Sutrapur,Dhaka-1100.
Timeline
Customer Service Executive
Social Islami Bank PLC
10.2020 - Current
Customer Service Executive
The City Bank PLC
03.2019 - 10.2020
Customer Service Manager
Grameenphone LTD
08.2015 - 12.2017
Bachelor of Law - LAW
Manarat International University
HSC - Business Studies
Dhaka City College
SSC - Business Studies
Bangla Bazar Govt Girls High School
Similar Profiles
AFTAB UDDINAFTAB UDDIN
Assistant Officer to Junior Officer (Banking and Finance) at Social Islami Bank PLCAssistant Officer to Junior Officer (Banking and Finance) at Social Islami Bank PLC
MD. ABDUL BAKERMD. ABDUL BAKER
Assistant Officer at Social Islami Bank PLCAssistant Officer at Social Islami Bank PLC
Shamim AhmedShamim Ahmed
Senior Principal Officer at Islami Bank Bangladesh PLCSenior Principal Officer at Islami Bank Bangladesh PLC